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  1. Support
  2. How to use our system

I do not have a 12Go account. How do I get one?

Every 12Go customer automatically receives an internal credit account with their initial booking. It can be accessed simply by logging into the profile. Visit https://12go.asia/en/login, enter your email address and the password. If you do not know the password, press the “Forgot Password?” button and follow the instructions sent to your email address.

Tags:
  1. How to book tickets using 12Go?
  2. Ticket confirmation process
  3. I do not have a 12Go account. How do I get one?
  4. How to use the credits?
  5. What are the 12Go credits and how do I get them?
  6. I want to book for a large group of people. How can I do that?
  7. How do I get from A to B?
  8. How to check the balance in my account?
  9. What if the new trip is more expensive than my balance?

General questions

  1. How do I cancel my ticket?
  2. I cannot pay or have canceled/failed payment

Sri Lanka Railways

  1. Is it possible to deliver the original train ticket to my hotel in Sri Lanka?

Japan Rail Pass (JR Pass)

  1. How can I make a SEAT reservations?
  2. Until when is my Rail Pass valid on the last day?
  3. What happens if I have to delay / cancel my trip?
  4. How do we provide Japan Rail Pass?
  5. About Japan Rail Pass (JR Pass)
  6. Japan Rail Pass Conditions
  7. Is it possible to deliver our Exchange Order paper to the hotel in Japan or Worldwide Shipping?
  8. Can I make seat reservations on particular train?
  9. Do I need a Rail Pass for children?
  10. How to collect Exchange Order Paper and redeem it to Japan Rail Pass?
  11. Japan Rail Pass compensation policy
  12. How long The Rail Pass Exchange Order Paper / Japan Rail Pass valid?
  1. Payments in The Philippines
  2. How to make an extra payment
  3. There was the amount of 30 Baht / 1 USD deducted from my account. Why did this happen?
  1. Lost and Found