Firstly, you need to show a 12Go voucher at the office in Tokyo, there you will receive the Exchange Order Paper from our partner. In case you selected deliver options our partner will arrange delivery of your Exchange Order paper to your hotel or your accommodation as you requested. Once you received the exchange order Paper, you can show it with your passport to redeem the actual Japan Rail Pass Book at any JR main station or at The Airport (Narita, Haneda, Kansai, New-Chitose airports) in Japan.