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  1. Support
  2. Payments and Refunds

Payments in The Philippines

Credit or Debit Cards
We accept Visa, MasterCard, JCB.
Please note that the banks and payment gateways need a minimum processing time of 5 days for refunds.

PayPal
We accept MasterCard, Visa, American Express and Discovery through PayPal.
The refund period for transactions under PayPal can be done instantly.

Globe Gcash & Coins PH
GCash and coins ph are accepted. Please note, that you are limited to pay within 5 minutes after you have checked out from our page.

Dragonpay Online Banking
We only accept online banking. Over-the-counter payment and cash is NOT accepted.
Please make sure to have access to your online banking portal.
Following banks are accepted: BPI, BanKO, BDO, BPI, Metrobank, RCBC, RCBC Savings, Unionbank, UCPB, Chinabank, PNB and EastWest Bank. Please be reminded that you have to complete the payment process within 60 minutes after you checked out on our website.

Tags:
  1. Payments in The Philippines
  2. How to make an extra payment
  3. There was the amount of 30 Baht / 1 USD deducted from my account. Why did this happen?

General questions

  1. How do I cancel my ticket?
  2. I cannot pay or have canceled/failed payment

Sri Lanka Railways

  1. Is it possible to deliver the original train ticket to my hotel in Sri Lanka?

Japan Rail Pass (JR Pass)

  1. How can I make a SEAT reservations?
  2. Until when is my Rail Pass valid on the last day?
  3. What happens if I have to delay / cancel my trip?
  4. How do we provide Japan Rail Pass?
  5. About Japan Rail Pass (JR Pass)
  6. Japan Rail Pass Conditions
  7. Is it possible to deliver our Exchange Order paper to the hotel in Japan or Worldwide Shipping?
  8. Can I make seat reservations on particular train?
  9. Do I need a Rail Pass for children?
  10. How to collect Exchange Order Paper and redeem it to Japan Rail Pass?
  11. Japan Rail Pass compensation policy
  12. How long The Rail Pass Exchange Order Paper / Japan Rail Pass valid?
  1. How to book tickets using 12Go?
  2. Ticket confirmation process
  3. I do not have a 12Go account. How do I get one?
  4. How to use the credits?
  5. What are the 12Go credits and how do I get them?
  6. I want to book for a large group of people. How can I do that?
  7. How do I get from A to B?
  8. How to check the balance in my account?
  9. What if the new trip is more expensive than my balance?
  1. Lost and Found