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  2. Japan Rail Pass (JR Pass)

Can I use Japan Rail Pass to all types of trains?

  • The Rail Pass is valid on all train services operated by JR (Japan Rail Railways)
  • It is not valid on other privately-operated railways.
    Examples of private railways:
    Keisei Express service from Narita airport to Tokyo
    Nankai Express service from KIX airport to Namba (Osaka)
    Odakyu Express service from Shinjuku(Tokyo) to Hakone
    But for all the above, there is also a JR service – which may be slower or less frequent – for which the Rail Pass can be used.
  • There are a couple of exceptional cases where the Rail Pass cannot be used, even though the services are operated by JR:
    “Nozomi” bullet trains on the Tokyo-Kyoto-Osaka (Tokaido) line
    “Mizuho” bullet trains on the Kyushu Shinkansen line
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Japan Rail Pass (JR Pass)

  1. How can I make a SEAT reservations?
  2. Until when is my Rail Pass valid on the last day?
  3. What happens if I have to delay / cancel my trip?
  4. How do we provide Japan Rail Pass?
  5. About Japan Rail Pass (JR Pass)
  6. Japan Rail Pass Conditions
  7. Is it possible to deliver our Exchange Order paper to the hotel in Japan or Worldwide Shipping?
  8. Can I make seat reservations on particular train?
  9. Do I need a Rail Pass for children?
  10. How to collect Exchange Order Paper and redeem it to Japan Rail Pass?
  11. Japan Rail Pass compensation policy
  12. How long The Rail Pass Exchange Order Paper / Japan Rail Pass valid?

General questions

  1. How do I cancel my ticket?
  2. I cannot pay or have canceled/failed payment

Sri Lanka Railways

  1. Is it possible to deliver the original train ticket to my hotel in Sri Lanka?
  1. Payments in The Philippines
  2. How to make an extra payment
  3. There was the amount of 30 Baht / 1 USD deducted from my account. Why did this happen?
  1. How to book tickets using 12Go?
  2. Ticket confirmation process
  3. I do not have a 12Go account. How do I get one?
  4. How to use the credits?
  5. What are the 12Go credits and how do I get them?
  6. I want to book for a large group of people. How can I do that?
  7. How do I get from A to B?
  8. How to check the balance in my account?
  9. What if the new trip is more expensive than my balance?
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