방콕
치앙마이
Wed, Apr 16
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2 Passengers
  1. Support

Taiwan High Speed Rail

How do I know if my ticket is confirmed?

  • The Taiwan Railways ticket is issued automatically. Once your ticket is confirmed, we will send you a 12Go voucher to your email address.

Where can I pick up or exchange my train tickets for Taiwan Railway?

  • Use 12Go PDF voucher to collect the physical train tickets at your departure station. The PDF voucher can be shown printed or as a screenshot on a phone. Make sure to have your original ID to prove your identity.

When do I arrive to the station?

  • Make sure to be at the departure station at least 30 - 60 minutes before departure time.
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General questions

  1. How do I cancel my ticket?
  2. I cannot pay or have canceled/failed payment

Sri Lanka Railways

  1. Is it possible to deliver the original train ticket to my hotel in Sri Lanka?

Japan Rail Pass (JR Pass)

  1. How can I make a SEAT reservations?
  2. Until when is my Rail Pass valid on the last day?
  3. What happens if I have to delay / cancel my trip?
  4. How do we provide Japan Rail Pass?
  5. About Japan Rail Pass (JR Pass)
  6. Japan Rail Pass Conditions
  7. Is it possible to deliver our Exchange Order paper to the hotel in Japan or Worldwide Shipping?
  8. Can I make seat reservations on particular train?
  9. Do I need a Rail Pass for children?
  10. How to collect Exchange Order Paper and redeem it to Japan Rail Pass?
  11. Japan Rail Pass compensation policy
  12. How long The Rail Pass Exchange Order Paper / Japan Rail Pass valid?
  1. Payments in The Philippines
  2. How to make an extra payment
  3. There was the amount of 30 Baht / 1 USD deducted from my account. Why did this happen?
  1. How to book tickets using 12Go?
  2. Ticket confirmation process
  3. I do not have a 12Go account. How do I get one?
  4. How to use the credits?
  5. What are the 12Go credits and how do I get them?
  6. I want to book for a large group of people. How can I do that?
  7. How do I get from A to B?
  8. How to check the balance in my account?
  9. What if the new trip is more expensive than my balance?
  1. Lost and Found