I booked to go to Surat Thani train station and was dropped off at phantips office in town told id have to pay another 100 baht (no big deal) but would have to wait an hour so took a private taxi for 300 baht, the low mark is mainly for the journey, was seriously flung up and down for most of the way due to the driver going too fast on poor road condition, my back was in bits another 300baht for a massage , seriously, the suspension or something more serious will probably collapse on vehicle if not addressed 🙏
Zero communication on pick up from hotel. I called, texted, zero answer or reply. I finally jumped in a Grab and drove over to the office.
When there is was told to wait 20 mins. 30 mins later I was told to wait 10 mins. I was piked up finally at their office. The drive from here in went fine. Not sure if I would have been picked up at the hotel.
I booked 3 seats instead of 2, as we had 2 hefty rucksacks as well as 2 cases.
The extra space wasn’t expensive, and it was a wise move, as it gave us both plenty of room. It would have been quite ‘snug’ otherwise.
Great service on all accounts:
Phantip have their own comfortable waiting area.
The driver came and got us when ready to leave.
The minibus was comfortable and in good condition.
Clear communication throughout.
Easy to find the phantip room in Krabi. Rather nice to have our own waiting room! Left promptly and arrived on time. One loo stop on the way. Seamless.