The bus was on-time (actually got to Luang Prabang early), but the conditions were pretty bad. The shuttle that takes you to the bus station at 18:00 didn't mention that you have to wait 2.5 hours at the station (food stalls close by the time you arrive). Also, the bus operators have no idea what assigned seats mean. It's mostly first-come first-serve and everyone ignores their ticket's seat number. It was a hassle finding a bed and the sheets smelled terrible.
Regular updates and reminder. Staff is nice and responsive
รถบัส เอ็กซ์เพรส, Naga Travel, 3 ธ.ค. 2019
J N
Jonathan N
All fairly good but was dropped off at train station where couldn't get bus north which is where most people are heading so had to get half hour tuk tuk across town. Not very useful drop off point.
รถบัส พื้นที่, Naga Travel, 6 พ.ย. 2019
M C
Mariona C
Simple bus, confortable seats. Moreover it was almost empty and I could lie down.
รถบัส พรีเมี่ยม, Naga Travel, 6 ต.ค. 2019
A D
Andrew D
Stuck three of us in tiny compartment over engine at back of bus.
Not impressed.
These spaces not designed for three large western guys.
waited more than 1hour before a restaurant before they search us without saying anything
the barkeeper had to call twice to Naga to ask if they come and when
รถบัส พื้นที่, Naga Travel, 26 ก.ย. 2019
A B
Alexander B
Communication on what bus to get was poor, we got told to stay on transport which was going to Paksa when we were going to Luang Prabang. The driving was crazy and my partner was unable to sleep more than 2hrs. Air conditioning was good and bed wasn’t too bad.
I like this... It wasn't hassle like I experienced on the way to Vientiane from Bangkok... It was a direct bus from Vientiane to Bangkok... Everything was okay...i was informed from the time you leave... :) thanks
รถบัส พรีเมี่ยม, Naga Travel, 1 มิ.ย. 2019
L C
Louis C
All good. Lovely people running the service. Just a suggestion, maybe have the meeting place for pickup at a place where people can escape the heat while the wait for the driver. Thank you
รถบัส พรีเมี่ยม, Naga Travel, 2 พ.ค. 2019
H E
Harald E
I bought the ticket via 12go and I am aware that they are only selling the ticket and are not operating the buses. The bus had 12-15 passengers, give or take, during the tour. The trip between Vientiane and Luang Prabang was interesting and I can summarize it as:
Pro:
- We made it all the way without any incidents . That said there was several near-misses and some serious incidents observed on the way (see below)
- The driver of the bus was politely and friendly
- The air-con was not to cold (which is often a problem on this buses)
- Plenty of stops en-route (might be annoying for some) ensured that the engine - and most importantly - the brakes could cool down before continue the ride.
Con:
- We observed a truck involved in a "front to front" collision with another heavy vehicle. This caused some delays both southbound and northbound.
- We observed an incident involving two motorcycles with at least two fatalities. Shocking!
- I showed up the 1 hour before pick up (as instructed on the ticket) just to experience that I had to wait for 1 hour and 20 minutes for the pick-up.
- At the bus station there was some confusion about which bus to take, wen it was leaving etc, but it was sorted out in the end.
- The bus was old, noisy and had seen better days. But remember- this is Laos
- The roads was bumpy, and to some extent, unpaved. But remember- this is Laos
Good trip, good service, beds quite small for 2 people but not much you can do about that! Actually a quite enjoyable 20 hour bus ride!!
รถบัส เอ็กซ์เพรส, Naga Travel, 26 เม.ย. 2019
J M
Jessica M
-do not state which bus terminal. Yes, they’re opposite and I was fortunate in having not much luggage as I went to the wrong one. Others had a lot to carry across the main road!
-very hard to find the bus counter as one is inclined to look for Naga Travel when it’s actually something like ‘99’
-Company did not and still have not responded to my email sent 5 days before bus. If they had, I could have gone to the right terminal...
-snacks were nice
-sleeper bus never chanted at Laos border. Just reclining seats
-toilet had no light or flush and smelt the whole bus within an hour of departure
-driver was smoking and it filtered to the coach through the endless ‘no smoking’ signs...
But, as all the other reviews are the same comments, Naga Travel clearly has no intention of doing anything!
รถบัส เอ็กซ์เพรส, Naga Travel, 16 เม.ย. 2019
A A
Anindya A
Everything is good, except there is no charging station
รถบัส พรีเมี่ยม, Naga Travel, 16 เม.ย. 2019
S H
Sara H
It was not a sleeper bus. The only quality that could hint to a sleeper bus is that the seat reclined a bit. Only problem was that if you actually did recline the (highly uncomfortable) seat back it hits the person behind you and takes away the already non excisting leg space. In the ticket it said that it could be an older bus but that once you crossed the boarder the bus would change into a sleeper class bus. It did not. The bus ride lasted abou 20-21 hours so you can imagine the joy.
I was quite dissapointed as was the whole bus full of people. I am quite short (5'2/157cm) but I left the bus with sore legs, back, neck and arse. I dont want to imagine what it would have been like for someone taller.
The thought that kept occurring to me during the journey was: my school bus at home is more comfirtable than this. At least there's wifi on that.
On a positive note the staff was very nice, the snacks they gave were good as well and you meet a lot of nice, new people who also think the bus is horrible. That's at least something to bond over.
รถบัส เอ็กซ์เพรส, Naga Travel, 30 มี.ค. 2019
F M
Fanny M
We didn’t change into a sleeperbus. The bus was okay but not for 20 hours. Very late stop to get dinner.
รถบัส เอ็กซ์เพรส, Naga Travel, 30 มี.ค. 2019
M R
Maria R
They picked us up from our hostel. Left the bus terminal an hour late but I think that’s okay. Thank you!
The staff were nice and very helpful and explained what was going on and sold us SIM cards. Luckily we were a couple so the seat/bed that you have to share was fine, but if you’re on your own may be slightly weird sharing with a stranger as they’re not large.
รถบัส เอ็กซ์เพรส, Naga Travel, 13 มี.ค. 2019
B M
Barry M
Really not a good experience. If I did it again I would pay the small amount more and take a private taxi
รถบัส พื้นที่, Naga Travel, 10 มี.ค. 2019
M L
Mikkel L
The bus was late
Aircon didn’t work to it fullest
Sketchy road, but the driver handled it very well
รถบัส ที่นั่งปรับอากาศ, Naga Travel, 7 มี.ค. 2019
W V
Wagner V
More than 1 hour late bus with no explanation, different kind of vehicle
รถบัส วีไอพี 24, Naga Travel, 4 มี.ค. 2019
N S
Noel S
We were expected to leave at 0900hrs but left at 1000hrs. Very disappointed
รถบัส ที่นั่งปรับอากาศ, Naga Travel, 28 ก.พ. 2019
M T
Mike T
- The information about boarding and the pickup point was inadequate.
- There was a delay of 1,5 hour.
- The bus was nice and clean.
- The staff was friendly.
รถบัส พรีเมี่ยม, Naga Travel, 27 ก.พ. 2019
S W
Stephen W
we were packed into a mini bus for over 4 hours. 2 passengers had to sit on tiny pull down seats and virtually had their knees around their ears !
รถบัส ที่นั่งปรับอากาศ, Naga Travel, 26 ก.พ. 2019
T B
Thilo B
The problem is GoAsia. They sell a trip that does not exist. It said Naga travel leaving 9am. But there is no Naga 9am trip from vientiane, only the 9.30 Soutchai one. This one left only after 10am. Trip itself fine.
We booked on 12go.asia. Unfortunatly they charged more to book the bus than the cost of the bus itself. If you book the bus with a local travel shop or at the bus terminal itself it’s much cheaper.
On the site it’s also sold as an VIP bus, when it’s just a normaal sleepingbus with not much of sleepingspace.
รถบัส วีไอพี 24, Naga Travel, 13 ก.พ. 2019
F M
Fior M
22 hours with no sleeping bus. No lights at the toilet and was smelling really bad. Hopefully i had bought some snacks and water because the bus did no stop for this until 19 hours later. Good thing is that drivers seemed friendly and could understand English.
รถบัส เอ็กซ์เพรส, Naga Travel, 12 ก.พ. 2019
C L
Caroline L
Got my ticket very easy
รถบัส เอ็กซ์เพรส, Naga Travel, 11 ก.พ. 2019
V G
Vanesa G
The bus drivers were kind.
รถบัส เอ็กซ์เพรส, Naga Travel, 11 ก.พ. 2019
T W
theresa W
This was a surprisingly comfortable journey in a pretty good bus. The Air con worked and the seats were comfortable. We were late starting and late arriving but just by 30 mins which isnt bad.
รถบัส ที่นั่งปรับอากาศ, Naga Travel, 10 ก.พ. 2019
L L
Lana-Rose L
Was not happy at all. The bus was late by two hours and there was no communication to when the bus was arriving.
รถบัส ที่นั่งปรับอากาศ, Naga Travel, 1 ก.พ. 2019
A B
Andrei B
The bus was very nice. New and clean seats. AC level just ok. The road a bit bumpy
รถบัส ที่นั่งปรับอากาศ, Naga Travel, 1 ก.พ. 2019
S F
Silvia F
Considering the road is so bad the driver managed it wonderful, but don't expect to arrive on time or sleep much: it is too bumpy. No toilet on board, the driver stopped periodically and we had to pay to use toilet. Bed was clean and water was provided :)