K
Kamran This very disturbing as I booked the train ticket to Madinah from Mecca at 9 AM for 04/11/2026 and I received ticket for 6 AM departing. It was not my fault. Confirmation email showed correct time but attached ticket was 3 hours earlier. I kept on emailing 12GO support team but no reply. I had to buy a new ticket one hour before my departure as there was no communication from 12GO, complete silence. Worst experience of my journey life ever.
I tried from 12GO app but no response. I felt like conned.
Booking № 12GO33929363, 33929364
Dear Kamran Qurashi,
We received your payment and will purchase the tickets with the operating company.
Tickets are typically sent according to the time under the booking number below. However, depending on the time of purchase, operational procedures, holidays, etc., you may receive them earlier or later.
Once the tickets are secured, we will email you the ticket/voucher and boarding instructions.
Please reply to this email if you need to contact our support team.
Here is your payment receipt:
Booking information
Name: Kamran Qurashi
Booking number: 12GO33929363
Route: Makkah-Medina
Departure: 09:00 AM, 04 Nov 2026
Operator: Haramain High Speed Railway
Booking number: 33929364
Departure: 01:00 PM, 04 Nov 2026
Operator: CheckDi
Payment
Status: PAID
Payment method: Google Pay
Total amount: 326.07 EUR
Payment date: 2026 31 Oct 17:44
12go Asia Pte. Ltd.
Head Office: Arcc Spaces, 75 High Street, The Co Building, Singapore 179435
Tax ID: 201228224R
Receipt
Original
Customer: Kamran Qurashi
Address: kamran.qurashi@outlook.com +447985483242
Receipt No. S202610P0179227
31/10/2026
Ref. : ID33929363, 33929364 Description Unit Amount 12GO33929363 04 Nov 09:00 Makkah-Medina
Estimated time until you get the ticket confirmation: 3 hours after paid Tickets 3 SGD 439.89 Taxes and fees: SGD 15.40 Total booking amount:
12GO - Never buy from them they are King Of Con people
De Meca a Medina, Tren Económica, Haramain High Speed Railway, 5 nov 2026
Z
Zeshan Very efficient timings and train station was very modern
De Meca a Medina, Tren Clase económica, Haramain High Speed Railway, 26 oct 2026
TA
Tariq AGreat service and experience.
De Meca a Medina, Tren Preferente, Haramain High Speed Railway, 13 oct 2026
AT
Ahmed TWas perfekt and on time
De Meca a Medina, Tren Económica, Haramain High Speed Railway, 13 oct 2026
MS
Misbah SFantastic seamless experience with my family
De Meca a Medina, Tren Económica, Haramain High Speed Railway, 25 sept 2026
IE
Ismaeel EI could not take the train. The tickets were not processed on my passport. I had to buy new tickets. I require a refund from 12GO as I paid money but received absolutely nothing in return. I will need to open a police case
De Meca a Medina, Tren Económica, Haramain High Speed Railway, 11 sept 2026
IA
Irfan AOn time, smoot, over and above expectations
De Meca a Medina, Tren Clase económica, Haramain High Speed Railway, 26 ago 2026
A
Ahmed the vehicle was extremely comfortable, but i didn’t received my actual ticket till an hour before departure
De Meca a Medina, Tren Clase económica, Haramain High Speed Trains, 17 ago 2026
ME
Mohammed EVery late confirmation
Forced to accept a time that I don’t want since tickets ran out ALTHOUGH I booked and paid over one month ago.
Unprofessional communication, random numbers calling you on whatsapp asking for official documents.
Would not use or recommend this service again.
De Meca a Medina, Tren Clase económica, Haramain High Speed Trains, 25 jul 2026
AK
Adnan KVery very easy an fast
De Meca a Medina, Tren Clase económica, Haramain High Speed Railway (Haramain High Speed Railway), 5 feb 2026