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Lucy NEVER BOOK WITH THIS COMPANY!
The bus was meant to leave at 4 o’clock was delayed by two hours which we didn’t find out until we got there then we was told it will get to Phuket for 7 am at 4 am. It stops off in the middle of nowhere and you’re told to wait for three hours till the next bus comes so altogether it took us 19 hours and we didn’t get to Phuket till 11:30 and was left in the middle of nowhere for 3 1/2 hours until the next bus come and you can’t get a taxi as it’s not near anything.
Bangkok to Phuket, Bus Express, Tara Tour and Travel (ธาราทัวร์แอนด์ทราเวล), Jan 1, 2026
SG
Sirene GThe departure was at 8:25 PM and the scheduled arrival in Phuket was 10:45 AM, but we arrived around 8:00 AM+. It was very fast and smooth. The conductor was very kind and always smiling. They gave us a lot of free snacks at night, then again in the morning, and even served hot coffee which was really good.
I don’t think I’ve ever been disappointed with bus services here in Thailand. My first experience was in Chiang Mai when I joined the Pocari Sweat Trail 2025, and the service was already excellent.
By the way, I’m Filipino, and compared to my bus experiences in the Philippines, this is totally different. Thailand’s bus service is really the best! Booking through 12Go was also very fast and hassle-free. ⭐️⭐️⭐️⭐️⭐️
- Sai
Bangkok to Phuket, Bus VIP 24, Lignite (ลิกไนท์ทัวร์), Jan 1, 2026
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Arpit It is over priced
Bangkok to Phuket, Bus Express, Montanatip (Montanatip), Dec 31, 2025
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Vivian MGreat travel, the app website 12go still very bad, shit feedback and horrible informations. And you work with scammers
Bangkok to Phuket, Bus Bus + Van, Holiday Travel Agency (Holiday Travel Agency), Dec 30, 2025
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Amey PBus from Bangkok to Surat Thani was good ...after that they shifted to a local bus and bus took around 7-8 hours stopping almost every stop till Phuket bus terminus ....overall ok ok experience considering the price
Bangkok to Phuket, Bus Bus + Van, Holiday Travel Agency (Holiday Travel Agency), Dec 30, 2025
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Carma The bus left me without me in the middle of the night after a pee stop. And the bus was dirty and smelled like piss
Bangkok to Phuket, Bus VIP, Bangkok Booking Center, Dec 29, 2025
ZQ
Zhang QWe didn't leave until 18:00 without prior notice. At 5 a.m. in Surat Thani, all passengers were driven out of the car, sat on the roadside and waited for another bus to pick us up at 7:00 a.m. Finally, they arrived in Phuket at 11:00, which disrupted all the plans of the day.
Bangkok to Phuket, Bus Express, Tara Tour and Travel (ธาราทัวร์แอนด์ทราเวล), Dec 29, 2025
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Pyone MVery disappointing experience.
The bus was 2 hours late with no notice or explanation. During the trip, the driver informed us that we had to change buses at Surat Thani at 5am, which was not advertised or mentioned at booking.
On top of that, we were told to pay an extra 200 baht per person, again not disclosed in advance. After the forced transfer, we were left waiting for hours, and by 7:30am the minibus started travelling and arrived at my hotel in patong at 1300hr.
This was extremely difficult, especially traveling with a child, who became overtired and distressed due to the delays and lack of information.
Poor communication, hidden costs, and no regard for passengers’ time or wellbeing. I would not recommend this service, particularly for families
Bangkok to Phuket, Bus Express, Tara Tour and Travel (ธาราทัวร์แอนด์ทราเวล), Dec 29, 2025
AJ
Alice JWe booked an express bus from Bangkok to Phuket. When we arrived to the office we were told it was delayed 2 hours. A bus then brought us to Surat Thani and we were waiting over 2 hours for the next bus. Ended up arriving to Phuket over 5 hours after our scheduled time
Bangkok to Phuket, Bus Express, Tara Tour and Travel (ธาราทัวร์แอนด์ทราเวล), Dec 28, 2025
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Guralivu They arrive exactly in the time and I was happy. I can proceed with my schedule. Thank you very much.
Bangkok to Phuket, Bus Express, Transport Co (บริษัท ขนส่ง จำกัด), Dec 19, 2025