S
Svenja Very disappointing service – not what we booked
Unfortunately, our experience with this operator was very poor from beginning to end.
Already in the morning there was considerable confusion about our pick-up.
The service itself also did not correspond to what was stated in our booking confirmation. We booked “VIP Limo Van + Ferry from Cat Ba Island to Hanoi.” However, we were first transported in a normal tourist bus, then transferred to a speedboat, and only after reaching the mainland did we continue in a VIP Limo Van.
Most importantly, our booking confirmation clearly stated that we would be dropped off at our hotel in Hanoi. We explicitly told the driver about our hotel drop-off, but we were simply left at the Good Morning Cat Ba office instead. We then had to arrange and pay for a Grab ourselves to reach the hotel that was supposed to be our drop-off location.
When we complained to the operator, the response was simply: “Why don’t you tell it driver?” We had told the driver.
For the price charged, we expected the service that was actually advertised and confirmed in our booking. The chaotic organisation, the different transportation arrangement and especially the failure to provide the confirmed hotel drop-off were very disappointing. We would not book this service again.
Từ Hải Phòng đến Hà Nội, Xe van VIP Limousine + Ferry, Limousine Tam Coc Ninh Binh, 3 thg 10, 2026
LS
Lucas SWe booked the (slightly more expensive) van option specifically because on a previous trip to Cat Ba, the van had driven straight onto the ferry and we could stay inside the vehicle the whole crossing. Since it was pouring rain, we wanted to avoid getting wet this time — but that's not what happened.
At the ferry terminal, we were suddenly told to get out and board a speedboat instead, which took us across separately from the van. On the other side, we had to walk through the rain again and then wait about 15 minutes for the next van to pick us up. None of this was mentioned at booking, and it was especially frustrating given the weather.
In Hanoi, we were just dropped off at the travel agency office instead of getting the hotel transfer we had booked. We had to ask the staff ourselves about what happened to it. To their credit, the staff were very friendly and immediately called a taxi for us and covered the cost.
The van itself was comfortable and picked us up on time, and the staff handled the mix-up well once we raised it — but the booking should be clearer about the ferry crossing not being included as advertised, especially since that was the whole reason we paid extra.
Từ Hải Phòng đến Hà Nội, Xe van VIP Limousine + Ferry, Limousine Tam Coc Ninh Binh, 16 thg 9, 2026
SP
Sanna PThe driver was driving fast and dangerous. Taking over in blind corners.
Từ Hải Phòng đến Hà Nội, Xe van Limousine + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 22 thg 4, 2026
BJ
Bruno JVery good 👍
Từ Hải Phòng đến Hà Nội, Xe van Limousine + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 15 thg 4, 2026
RB
Rihab BI forgot my phone in the Van and I was heading to Sapa in a sleeper bus, thanks to the support of the team they managed to bring back my phone to my sleeper bus in just 5 minutes ! Thank you very much for your customer service and the trip in the van was very confortable !
Từ Hải Phòng đến Hà Nội, Xe van Limousine + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 8 thg 9, 2025