The customer service was great. They picked us up at our step door. The bus was a bit old and dirty, but everything worked well (A/C, seats, curtains, etc. The driver was nice and helpful but his driving was terrible, speaking on the phone with no hands-free, speeding, overtaking in curves...etc. we arrived well, fortunately, and he took us to our hostel.
Le conducteur est venu nous chercher à l’heure devant notre airbnb, et il nous a déposé devant la location de moto à l’heure prévu. Van propre et plutôt confortable
Pick up point adress and google maps coordinates aren't the same. (Driver came to 7 Cua Dong street). Car broke down during the drive. At least another car arrived quickly and we onlay had 1.5 hours delay. To buy an extra seat with big baggage (>10kg) is misleading to write in the description. We didn't got an extra seat but payed an additional ticket. Driver didnt know anything about end/ drop off adress of Ha An hotel 168 Tran Hung Dao. At least driving us there
Very good experience. I booked my trip for a wrong date and the company changed it right away after I contacted them Via Whatsapp, for free. The driver was at time at the pick up station. From Hanoi do Ha Giang we were 1 hour late. The driver was not rude, normal, zero English. He drove me as last one in the bus alone to my destination hostel, which was a big plus!
Got picked up on time to be taken to another stop in Hanoi where we got on the bus and waited for a while for another taxi of people to get dropped off. We didn’t know the bus wasn’t picking us up directly. It was also a sleeper bus not as described but we weren’t bothered. The bus was pretty empty, stopped a couple of times to pick people up and had 2/3 rest stops. Can’t complain, it was inline with expectations and a pretty decent journey.
We were supposed to leave Hanoï at 11am, but a car came at 11am to take us to the bus terminal and then to a sleeper bus (we booked a "vip van"). We had to wait for 2 hours in the bus with no information from the staff. We had no idea when we were going to leave Hanoï.
The good thing is that we arrived at our destination at the end but 2 hours late and with very bad communication from the company.
