The driver was perfect. On the way to Nongkhiaw, he ask three times that we need to eat or go to toilet. The minivan is perfect, new, clean with water and cold towel. Highly recommend .0153168256729E+34;
The minivan was very different than the one shown on the picture when booking on 12go. Much more basic. I was OK at the back, but the seat is smaller and I had to sit very straight and I couldn’t recline the seat at all. The driver didn’t speak English I think, so when I asked a question he simply ignored me.
They announced that the trip was 4 hours but we took 6 hours. We waited 1 hour at the bus station. When we arrived in Nong Khiaw they left us in a different place than advertised and if we wanted to go somewhere else we had to pay for a taxi.
We were a bit squeezes in the mini van. No s’est left - optimisation all the time.
A bit late but this is life here in Laos.
If you contact them by WhatsApp, they try to answer asap, this is priceless
The bus was not the same as the one advertised. They crammed 17 of us into a 15 seater van. A man had to sit beside me on a cushion for the 5 hour Journey. It was horrible. 45 minutes late picking us up in a tuk tuk. This was overcrowded too, two people had to stand hanging off the back of the tuk tuk.
The driver was really nice. Of course the road is terrible so it was difficult drive. We didn't leave Luang Prabang until 1 hour after pick up. Can I suggest you are more honest about the journey times. It is not 4 hours!! On that road it's at least 6. I would rather know the true time .