The cab picked up passenger for different city too thereby took a long detour thereby journey got extended by additional two hours and didnt reach the destination at promised time. Also have to find the driver of our own at unknown place. There was no call from the driver if he has come or not nor was the meeting point mentioned on the voucher.
All was good. Van was a little overcrowded, had to sit on the "Jump Seat" next to the driver, not very comfortable. Arrived at the Hostel about 1,5h late
We've taken many busses.and ferries throughout Thailand. Usually the buses are comfortable, in great shape, and with working AC. This time around on the 5 hour journey the AC barely worked, and it was clear the bus suspension was in bad shape as the bus rocked uncomfortably back and forth the entire ride. This was not the typical experience we are used to through 12go and Phantip.
Late pick up (30 mins late)with no call. When I contacted them they said to contact the tour provider (them) and keep a record of the contact. Was followed up later to check all went OK. When we got on the bus to Phuket there was no information given about stops which had people confused with the transfer.
The ferry back from Samui was delayed 1 hr. I think it would be a good idea to let customers know that can happen so we can get an earlier ticket online.