Der Van war viel zu voll, sodas die Gepäck Stücke überall im zwischenraum des vans verteilt wurden. Zu lange Wartezeit in Krabi ( wurde vorher von 12Go nicht kommuniziert) fährt dauerte 2 h länger als angegeben
Der Fahrer kam eine Stunde zu spät. Es wurden mehr Leute und Transportgüter eingeladen, als Plätze verfügbar wären. Es wurden unzählige Stationen angefahren und Pakete ausgefahren. Statt wie angegeben um 14 Uhr war ich um 17 Uhr, mit 3 Stunden Verspätung im Hotel. Das ist nicht mehr akzeptabel. Man teilte mir erst vor Ort mit, dass mein gebuchtes Hotel angeblich nicht angefahren werden kann. Ich musste mich um einen eigenen Transport kümmern.
I booked this transfer because it clearly stated that hotel drop-off was included, which was a key reason I chose this service. Unfortunately, the experience did not match what was promised at all.
Midway through the journey, we were unexpectedly told to switch cars at a random shop. There was no prior explanation or communication about this. A woman who spoke limited English informed us that they would no longer be taking us to our hotel, but instead would drop us off somewhere else. When I asked where exactly we would be dropped off so I could arrange alternative transport, my question was ignored.
The drivers throughout the journey were also unfriendly —they didn’t even greet us or make any effort to communicate.
In the end, we were dropped off in the middle of a road and had to pay for another driver ourselves to get to our hotel. This was never mentioned in the booking confirmation and felt very misleading.
Overall, this was a very disappointing and stressful experience. I would not recommend this service to others.
Everything was fine. We left 15 min early (which was mentioned in the description to arrive 30 min before arrival) and we were on time on the island. Of course it took 30 months longer until my hotel. English communication with driver was a bit difficult but I felt comfortable and safe.
This trip was just fine and arrived at the puck up & destination at the listed time. The only thing I didn’t realize is it was two vans. One that ends in krabi and another that picks you if from there (for Khao Lak to Koh Lanta). So there was await in Krabi but it fir into the timeline. This was a very low price for a four hour trip so I’m happy with the results :)
Drivers were rude, poor standard of driving- dangerous undertaking and getting too close to car in front. Paid for hotel drop off but was dropped off on side of main road, a 5 minute walk from the hotel with no explanation of where to go.