Treffen nicht am Pick-Up-Point. Nach mehreren Telefonaten halbe Stunde nach Abfahrtszeit abgeholt worden, dann noch etliche Stopps in Da Nang eingelegt?! Über eine Stunde zu spät in Hue angekommen.
Bus was due to arrive at 4.45, at 3.15 they asked us to come early to leave at 4, we then waited around and were told it was late and would come at 5.30 but this did not happen. The driver kept lying to us telling us he’d be there in 5 minutes, 2 minutes, 7 minutes etc. In the end we waited for 3 hours when the bus finally arrived for it to only drive us 5 minutes down the road and drop us off at a bus station where we then had to wait again. In the end we didn’t leave until 8 (4 hours after we were meant too) in a car which then dropped us to another mini bus on the side of the road. All in all a mess of a journey, wouldve much rather they just told us there was an issue and to come back in a few hours.
Although I do have to say the customer service I got from Thao Bui via WhatsApp was really great/helpful, she was trying to resolve the issue and speak the driver to get a solid answer. She also offered a 50,000 refund per ticket for each of us for the inconvenience which we really appreciated!
ดานัง ไป เว้, รถตู้ รถลีมูซีน, Luxury Van Limousine (Luxury Van Limousine), 2 มิ.ย. 2024
LJ
Leandro J
บริการดีมาก ตรงเวลา และการเดินทางก็ราบรื่นดี
คำวิจารณ์นี้ได้รับการแปลโดยอัตโนมัติ
Really nice service, was on time and very pleasent trip.
The driver forced us to go in the very rear of the van. The platform did not allow us to select our seats. Therefore, we thought we could chose our own seats. The driver made another stop and he clearly saved the nice middle seats for the young European travellers. I was not happy because I’m older (52) and it is very uncomfortable for me to go in the back, when younger travellers can go there instead. The driver made another stop (which seemed random) and two local ladies were given the 2 seats next to the driver. For me, any seat would have been better than the seats at the very back. Finally, the driver did not want to drop us off at our hotel, but he agreed to drop off another passenger in front of his hotel.
Taking a vehicle to Hue is a good way to see different views of Vietnam. I booked a car scheduled to leave at 11:30 a.m. The driver contacted me earlier on WeChat and told me that he would pick me up at 11:00 a.m. The driver did his job well. Although the space in the car was a bit small and slightly uncomfortable, it was still acceptable.