We traveled from Siem Reap nach Ko Chang.
Pick up was at our Hotel on time.
Unfortunately we had quite some old car and no the booked new glassfloor van.
At least in Kambodscha this was true. That’s why we ‚only’ rated 4*.
In Thailand everything was fine.
You need to cross the border on foot. Expect 2h at least during custom/boarder checking. The process is anyhow very well organized/supported by 12go. Overall this service is to be recommended. Thumbs up. 👍