Appointment for pickup was at 3.15pm.
We left the airport at 3.39pm. The car just arrived one minute before. Luckily we made it in time for the ferry to Ko Yao Noi at 4pm. Otherwise I would rate here only one *.
The transfer itself was alright, driver came on time, car was clean and in good condition. However, during booking via 12go we were informed that there is 200 thb surcharge for early morning pickup but there was no information that this surcharge is not included in the price we paid via 12go. Plus misleading information from 12go, we received a voucher via e-mail and after that we received another e-mail saying that our transfer is not confirmed yet. Helpline did not reply in time, so we had to contact directly Call me taxi which confirmed our shuttle immediately and were very helpful (in contrary to 12go).
I booked exclusive use of a minivan for me and my family from Phuket airport to our Hotel in Kata . On arrival at the airport I was greeted by the driver who although very polite, tried to put our family of 5 including 3 children plus luggage into a small hatchback with room for 2-3 people plus luggage at a push!!
I could have taken a cab from the airport for a quarter of the price for this! Or 2 cabs comfortably fitting my family for half!
After refusing and standing firm I was told it would be 40 minutes for the minivan I had ordered and paid for in advance! After complaing further a van miraculously appeared 5 minutes later.
I believe they commandeered a van from a ‘one man band’ operator who was very polite and I cannot fault.
Driver didn’t know the good destination
We had to explain him on the way
He tooked other people during our transfer eaven if we booked a private transfer
แท๊กซี่ รถเอสยูวี 4 ที่นั่ง, Thailand Limo by Datum (บริษัท เดทัมกรุ๊ป จำกัด), 18 มี.ค. 2023
VV
Vladislav V
I like that was perfectly clear how to find my driver (the lady on the exit connects you). Also I was transferred right to the hotel and there was no confusion about address (the lady on the exit corrected the destination from general "Cape Panwa" to the exact hotel name.