I had changed the time from 16:30 to 15:30. The officer asked for RM2, I agreed. But on the ticket, It was only RM2. The seat I got, no seat belt, arm raised was broken. I changed to a new seat, It was no seat belt too. ????????????????????????
รถบัส ด่วน, Plusliner, 19 ม.ค. 2019
Z M
Zouria M
Very very bad trip. I was extremely disappointed by the condition of the vehicle, which fell far below acceptable standards of hygiene and comfort. During the entire trip, I observed cockroaches roaming near my seat – a clear sign of infestation. The bus was also visibly dilapidated and dirty.
In addition, the USB charging ports advertised as available did not work, making it impossible to charge my phone during the journey.
This experience does not correspond to the service I paid for. I therefore request a full or partial refund of my ticket
รถบัส ผู้บริหาร, Plusliner, 1 ก.ย. 2026
Y S
Yun S
Bus came early and departed on time. The journey is also quite straight forward without too many unnecessary stops.
รถบัส ผู้บริหาร, Plusliner, 21 ส.ค. 2026
Y C
Yannick C
Bus was very late. The driver made an extra stop somewhere in the middle of nowhere for 15 minutes. No idea why.
The driver was also on his phone in the middle of traffic. We felt unsafe.
รถบัส ผู้บริหาร, Plusliner, 12 ส.ค. 2026
N M
Nasir M
The bus was old and noisy
รถบัส ชั้นประหยัด, Plusliner, 11 ส.ค. 2026
M S
Michael S
Driver was on his phone watching tiktok and calling someone. Didn't appear to be a very talented driver, sometimes had trouble to shift gear correctly. The bus AC water dropped on me but luckily this happened only 3-5 times on the 2h30min trip.
รถบัส ชั้นประหยัด, Plusliner, 20 ก.ค. 2026
A B
Alexandra B
Bus had a 2h delay in the end
Also bus driver didn’t speak English well, hard to communicate
AC problems
รถบัส ผู้บริหาร, Plusliner, 18 ก.ค. 2026
I S
Islam S
The bus didn’t stop for a break
รถบัส ชั้นประหยัด, Plusliner, 17 ก.ค. 2026
V P
Volodymyr P
The price of the ticket online at 12Go is close to the price at the ticket counter. But you have to pay extra 2 RM per ticket to print boarding pass. Because the PDF file that your receive from 12Go doesn't allow you to check in.
The bus was late for 40 minutes from the schedule time. It made us worry a little bit. But, except this everything was ok.
รถบัส ชั้นประหยัด, Plusliner, 15 ก.ค. 2026
S S
Sarah S
The bus was very dirty and most sockets dor charging were damaged or completely missing
รถบัส ผู้บริหาร, Plusliner, 8 ก.ค. 2026
A P
Alessia P
The bus was slightly late, but the trip was smooth
รถบัส ชั้นประหยัด, Plusliner, 24 พ.ค. 2026
M S
Michelle S
It's still necessary in 2026 to print the voucher and to pick up your ticket at the counter even when you already payed online. Why is not possible to receive a QR Code or something else and get your ticket immediatly per Mail? Additionaly we arrived 2 hrs late at our destination and the bus was not really clean. The curtains on my window where covered with something that looked like tomato sauce.
รถบัส ผู้บริหาร, Plusliner, 2 พ.ค. 2026
J J
Jaring J
Old bus, bus driver was rushing us during the toilet break and even we had just a 5 min break and very limited traffic we had a delay of almost 1.5 hours on a trip of 3 hours and 20 minutes!
รถบัส ชั้นประหยัด, Plusliner, 1 พ.ค. 2026
G F
Gottfried F
Bus was canceled
รถบัส ชั้นประหยัด, Plusliner, 9 เม.ย. 2026
M M
Martini M
on time and comfortable
รถบัส ชั้นประหยัด, Plusliner, 1 เม.ย. 2026
L M
Linda M
I probably should have given a 2, but I guess we should have know better about the promised time the trip would take. It should have been a 4 or so hour trip between Georgetown and Kuala Lumpur - it ended up being 7 or so and then we weren’t even taken to the station for which we bought the ticket. The bus was comfortable though and there was a lot of traffic, so the length of the trip couldn’t really be helped. The bus driver was very gruff and when we didn’t understand why we weren’t going to the correct station, he was very polite. They did offer a shuttle - which would have added even more time. We opted for a Grab instead.
รถบัส ผู้บริหาร, Plusliner, 27 มี.ค. 2026
C D
Claire D
Driver was 35mn late. Driver does not say a word nor cares at all about his customers. But his driving was ok.
รถบัส ชั้นประหยัด, Plusliner, 9 มี.ค. 2026
A D
Annick D
We had two good experiences traveling with Plusliner during our trip in Malaysia.
We took their buses twice: once from Kuala Perlis to Penang, and another time from Penang to Kuala Lumpur. Both journeys went very smoothly.
The buses were clean, comfortable, and departed on time. The seats made the trips pleasant even on longer routes. We also appreciated the careful and safe driving of the driver, which made us feel relaxed throughout the journey.
Overall, a reliable and comfortable bus company that we would definitely recommend for traveling around Malaysia.
รถบัส ผู้บริหาร, Plusliner, 7 มี.ค. 2026
C V
Carlos V
Nice travel
รถบัส ชั้นประหยัด, Plusliner, 28 ก.พ. 2026
A L
Andrew L
Bus was on time, comfy. Good driver and stopped for bathroom breaks too. All good.
รถบัส ผู้บริหาร, Plusliner, 27 ก.พ. 2026
A G
Alex G
We went to ipoh first, which was not communicated beforehad and lead to +2h delayed arrival
รถบัส ชั้นประหยัด, Plusliner, 26 ก.พ. 2026
A J
Anna J
It Said it would take mors than 2 hours I think, but it took maybe 1,5h. Really nice trip. No toilets on the bus but one free when your reach the stop!
รถบัส ผู้บริหาร, Plusliner, 19 ก.พ. 2026
C N
Caroline N
The booking was easy and checkin was straight forward but we were not dropped at KL Sentral. Instead dropped at a different bus stop15minutes away from Sentral. The bus driver ushered everyone off the bus and told us another bus would pick us up, it did not. We ended up getting a taxi to sentral. Not had this issue before (using 12go) and think it was the bus operator.
รถบัส ชั้นประหยัด, Plusliner, 15 ก.พ. 2026
S S
Sebastian S
Overall, everything went well. We had two stops on our trip. The busdriver went out without telling us how long we gonna pause here and whether there is the option to go on toilet. Just the bus driver was very egoistic and took that opportunity. Everyone else stayed in the bus because of the fear to be left behind.
รถบัส ผู้บริหาร, Plusliner, 12 ก.พ. 2026
S B
Stephanie B
Bus didn't go all the way to the destination. I had to board a small minivan to go last leg into town.
รถบัส ผู้บริหาร, Plusliner, 10 ก.พ. 2026
S S
Sruthi S
Comfortable seating, peaceful ride to central Kuala Lumpur
รถบัส ผู้บริหาร, Plusliner, 1 ก.พ. 2026
H A
Holly A
Driver was very friendly but the vehicle absolutely stank of cigarettes, so badly I thought I was going to throw up
รถบัส ชั้นประหยัด, Plusliner, 1 ก.พ. 2026
C A
Carlos A
Confortable bus, a bit older, but the experience was good and we get to Kuala Perlis on time
รถบัส ชั้นประหยัด, Plusliner, 1 ก.พ. 2026
P L
Pam L
We were dropped off at a different station (TBS) and transferred to a Van which had not been disclosed.
รถบัส ผู้บริหาร, Plusliner, 30 ม.ค. 2026
M F
Marten F
It's three different buses. First from sentral to the bus station (20 min), then waiting (45 min), the a bus to Ipoh and then a bus to Lumut. Whole trip took two hours more than anticipated.
The buses were ok regarding space and cleanliness.