Super easy to use. The WiFi doesn't work enough so don't rely on it.
Boat is nice and comfy even when the seas rock it about.
Some folks can be incredibly loud so worth having some noise cancelling headphones. You're typically also offered a small bottle of water and a wet wipe, which is nice.
You can order taxis right from getting off the boat too so make sure you have some cash on you.
The person who checked ticket on boarding was so rude. He scanned our QR and then he turned around after that he grabbed my hand and asked my QR again ( in Vietnamese of course). Obviously he had en error scanning them again. He even pushed me aside, yelling something I didn't understand. When English speaking person appeared I explained what happened, nobody apologized. The person in the entrance pushed me as well, maybe it's common behavior here in Vietnam....
The only thing I would caution you against is checking that 12GO doesn't automatically choose an insurance package for you. The insurance is half the price of the ticket and absolutely useless. I was very disappointed when I saw this automatically applied to my bill and I only noticed when they sent me the receipt so that much is on me. Ferry is cool, nothing to worry about just enjoy
Great trip, very smooth esp with the VIP seats we lashed out on, in-chair entertainment, soft drink and water, and loads of legroom. Great service - allowed us to change to an earlier ferry when we got through the border crossing earlier than expected - thanks!
Times were correct. I was upstairs. My chair was broken so took the one next to it. Luckily nobody had reserved it. Found the staff whilst I was waiting for the boat to be rude and unhelpful. As a solo, female traveller this is far from ideal. With hindsight, as I travelled from Mekong Delta to Phu Quoc, I wish I’d flown. Would have been quicker and more comfortable.
Great trip - very smooth ride and ran to time. Very comfortable seats in tourist class. Provided with 2 drinks each. The only downside was the unclean toilet with it's overflowing bin.