Honestly it was good, i don’t understand bad reviews on this company. I got picked up on time, staff was helpful and friendly, boat was on time, everything was good. It’s more expensive that other fast boats but honestly it is worth paying a little more for what we got with this company. I’ve traveled with others before and this is the best one so far. I get that fast boat rides can be a little scary and reckless for people not used to them, but the staff know what they are doing. I recommend!
The boat was very nice, we sat on the top open air deck and very much enjoyed the journey. Beach towels, sunscreen, and a cold towel at the end of the trip was provided. The crew was also super friendly.
Hard to judge this time. Reason for that is that the government of Lombok introduced a stupid rule which makes your travel a bit more unpleasant. This particular rule says that fast boat agencies are only allwoedto drop of passengers e.g. on gili island but not to pick up. Which means, if you want to go back to Bali, you first have to travel Lombok and then continue to Bali. Which is just stupid and customer unfriendly.
Nevertheless Gili Getaway provided sufficient information on how to go back to. Overall the communication and actual travel was good. Though the sea was rough as hell.
When we opened our suitcase in the hotel after our boat ride, everything was wet.
It definitly happened on the boat ride, because the luggage was stored in the front of the boat. Very unfortunate.
The boat transfer itself was beside this very nice.
Service was top notch despite the very choppy waters we faced on the waters - resulting in me puking quite a bit on the boat. The boat is generally very clean.
The crew provided cold towels , vomit bags and ensured we are alright . Toilet on the boat was kept very clean too.
Rough sea made the trip extremely bumpy. High windows made difficult to look outside to reduce the sea-sick feeling.
On-board crew extremely kind and professional.
All in all a good service... but a pretty bumpy uncomfortable 2,5h trip.