It is not fair that you say it takes 5.30 hs and actually it has taken 7.30 ha
รถบัส วีไอพี, Billion Stars Express, 22 ก.ย. 2026
A K
Ashutosh K
Bus was delayed more than 2 hours. It started more than 1 hour late from starting point.
รถบัส วีไอพี, Billion Stars Express, 19 ก.ย. 2026
G A
Grace A
Poor organization and massive delays—book with caution.
The overall experience was confusing and frustrating from start to finish. We checked in at the designated desk, only to be boarded onto a shuttle bus and dropped off at a main bus terminal with zero explanation.
Important tip for Easybook ticket holders: You must download the app and "check in" using your booking code before passing through—a detail hidden in the fine print on the PDF ticket that nearly caused us to miss our bus.
While seat assignments were honored, the journey itself was a nightmare. A scheduled 5.5-hour trip turned into an 8.5-hour ordeal with no severe traffic to justify the 3-hour delay. To make matters worse, there were no stop announcements, causing us to miss our drop-off in KL.
If you have to use this service, book a morning bus to cushion against extreme delays and ensure you aren't stranded late at night.
รถบัส วีไอพี, Billion Stars Express, 19 ก.ย. 2026
X T
xia T
delayed almost 5hours, never use it again. The booking system user experience is boring too.
รถบัส วีไอพี, Billion Stars Express, 19 ก.ย. 2026
S T
Sam T
Vehicle came 3 hours late than planed. Driver was friendly but made a stop in the middle of the road.
รถบัส วีไอพี, Billion Stars Express, 4 ก.ย. 2026
P N
Pham N
The bus company arrived two hours late, outside of business hours, so the assistance was too late.
Driver did not stop near Tai Seng MRT and as a first-timer using this company, I was lost and had to ask the driver for direction and walked over to the mall connected to the mrt. Also the PA system of the bus is very poor, no one understood what the driver was saying through the microphone.
รถบัส ด่วน, Billion Stars Express, 24 ส.ค. 2026
A L
Alexander L
Bus departuted without me because the shuttle from Geirgetown was way to late. I had to wait 90min on the terminal to take the next bus. Just a waist of time because the people on the desk werent abme to organize a Shuttle.
รถบัส วีไอพี, Billion Stars Express, 23 ส.ค. 2026
E E
elbadawi E
this indian madam was on bus office in penang was deal with ys with very rude
รถบัส วีไอพี, Billion Stars Express, 18 ส.ค. 2026
G D
Gaia D
The bus arrived in Singapore one hour later.
It was supposed to arrive in Kuala Lumpur at 20:40 but we arrived at 23:34.
Could it be possible to have a refound due to the three hours later than the scheduled time?
Thank you
Got delayed by one hour and they just told me when I got there + send me a message at te time the van was supposed to leave, almost missed the bus, the organisations English was very poor so they were not very helpful.
รถบัส วีไอพี, Billion Stars Express, 5 ส.ค. 2026
K L
Kamish L
The fact that there was no booth or counter representing the bus service, made it inconvenient as it required an e-boarding pass, downloading an application on the spot and getting it done made it chaotic even within tha timeframe of 40+ minutes.
รถบัส วีไอพี, Billion Stars Express, 31 ก.ค. 2026
H O
Hasina O
The indications of the drop off point was not complete, I had to go twice inside Tai Seng MRT with my suitcase, where I found someone who happens to know that Tim Howan is the name of a restaurant at the other side of the underground.
The bus arrived 2 hours late at KL
Night bus was initially delayed by 1.5hours to 1am, which happens but communication was quite poor. They also didn’t tell us that we would now need to change bus in KL at 3.30 in the morning. Finally we weren’t dropped at Penang Sentral as expected. Seats comfy and we made it to Penang but biggest issue was poor communication.
รถบัส ด่วน, Billion Stars Express, 29 มิ.ย. 2026
M T
Martina T
The bus did not stop at the designated arrival point, as described on the ticket. I had to take other transportation to reach the final destination.
Comfortable bus slept well.Did not like that we were delayed 1hr and got the message while sleeping at 11.45pm.we were in bed at 8pm because we had to be up at 2am
Timings on the trip were 12:25pm - 5:12pm we didn’t get there till about 7:20pm didn’t get to eat anything and lost a day due to the travel! Needs to be more specific with breaks etc