Ride started on time. We got coffee and croissant. Border crossing was easy - just wating for all the procedures to come through in about 45 minutes.
Personel very frienfly and helpfull.
Bus is comfy and the drive was as expected.
Good that I arrived earlier because my later bus was apparently cancelled. One person looked at my ticket and said that it's all good and to sit and wait, I pressed about whether maybe I need a physical ticket or something, then another staff member told me that actually my (more expensive) bus cannot arrive and can I go with the one 5 hours later (it's almost midnight and a storm is coming). I say no. Luckily i get put on an earlier one that's about to depart.
Bed was ok till i realized it's for 2 people and as someone who's 183cm tall, well, it's not really comfortable.
i was pleasantly surprised with the overall experience especially after reading some of the reviews. We took the overnight Luxury night bus from SR-PP, and not sure if its our luck or it was a new bus but the bus was in excellent condition, the sleeper beds were very clean though a bit odd was that we had to take off our shoes before boarding the bus.They did provide a plastic bag to put the shoes in and also provided a bottle of water. There was USB charging port and reading light for each seat. There was also AC vent for each section so the bus wasnt too cold as i had expected. The length of the sleeper bed could be a bit of an issue for anyone taller/larger than 5ft 9'/ 160lbs. We departed on time and the bus made 1 or 2 stops on the way but arrived in PP 30min early. However the most impressive part is that i left my cap on the bus and only realised it the next morning. So i went to Virak Buntham office in PP and explained to them the issue. After a couple of phone calls, the staff at the counter confirmed they found my cap and told me to come the next morning to pick it up. She even provided her telegram contact upon request and sure enough, next day 7am she messaged me that the cap is ready for pick up. I must say that i was very surprised to get it back as this was not Japan but was glad to be proven wrong. Overall fantastic customer service. Well done to Virak Buntham for excellent service during and after the trip and i wouldnt hesitate to recommend this company.
รถบัส หรูหรา, Virak Buntham Express, 7 ก.ค. 2024
HG
Henry G
on second stop from Siem Reap to Phnom Penh, quite a rip-off. Exchange rates and prices tell they are a bad choice