We were told to meet 19:30, so we did, but the bus didn’t arrive until 21:00. We were not informed of this until we proactively asked the operator. Not good to waste the customer’s time. Furthermore, we had to change bus in Da Nang, which was fine by itself, but it was done in a poor manner; We in the back were not informed, and then when the driver/guide after a while came back to tell us, he was stressed ane said we had to hurry and change bus immediately. This was 7 am. If they had just informed us a bit before arriving in Da Nang the experience would be more pleasant.
War soweit alles super! Der Bus hat bisschen geklappert und die Kabinen waren für mich von der Breite her etwas eng (gehe etwas trainieren) aber von der Körpergröße 193cm hat es soweit gut gepasst. Füße gerade hinstellen ist nicht 😂 (45)
Was fine, as expected. The usual bright lights during the night but relatively comfy. I’m 5ft8 and can never fully stretch out anyway. At one stop the driver wouldn’t let us back on the bus for 30mins..not sure why but was annoying for those who had got off just for a quick toilet break.
Beside the fact that we had a delay of 1 hour at the beginning, we arrived more than punctual. We had a good sleep in the bus and the breaks absolut good.
Be aware if you have to drop-off somewhere on the route. Not all passenger had been waked up, so they got of the bus in another city
นิญบิ่ญ ไป ฮอยอัน, รถทัวร์ ปกติ, Grouptour (Công ty du lịch quốc tế Grouptour), 22 ก.ค. 2023
Bus was almost 2 hours late. Bus driver was extremely rude at pickup and spoke no English. Wouldn’t even show us our names on a list to confirm we were getting on the right bus. We had to change buses in Hue, which was not specified on the ticket, and the change was extremely chaotic and no one knew what was going on. 12go voucher did not specify the drop off address, and it was not provided to me when I messaged the bus via WhatsApp. Only good thing was that bus was clean and seats were comfortable if you didn’t get a middle bed.
I just sent an email to them asking to be dropped off to my hostel - super easy and the “limousine” definitely felt like VIP.
นิญบิ่ญ ไป ฮอยอัน, รถทัวร์ ปกติ, Grouptour (Công ty du lịch quốc tế Grouptour), 18 ธ.ค. 2022
TE
Tessa E
We specifically selected this bus connection because of its advertised arrival time of 7:40 AM. However, we eventually arrived approximately 4–5 hours later than scheduled. This caused significant disruption to our travel plans, as we were unable to carry out activities and arrangements we had planned for that day.
We understand that 7:40 AM is an estimated arrival time and that unforeseen circumstances, such as traffic, can cause delays. However, the majority of the delay appeared to be caused by the numerous stops to pick up and drop off passengers. These are foreseeable parts of the journey and should be taken into account when estimating the arrival time. A delay of 4–5 hours is simply unacceptable and goes far beyond a reasonable variation in travel time.
In addition, the conditions on board were far below an acceptable standard:
● Several passengers were lying in the aisle because there was insufficient space on the bus.
● One woman was lying directly next to me, had used my pillow and had made my sleeping cabin dirty. This was particularly unpleasant and unhygienic.
● There was insufficient space in the luggage compartment for our backpacks, forcing us to keep them inside our sleeping cabins, further reducing our already limited space and comfort.
We believe that the combination of the excessive delay and the unacceptable conditions on board warrants appropriate compensation. We therefore kindly request that you review this complaint and propose a fair financial compensation for the inconvenience and poor service we experienced.
นิญบิ่ญ ไป ฮอยอัน, รถทัวร์ วีไอพี 22, Grouptour (Công ty du lịch quốc tế Grouptour), 31 ต.ค. 2026
TP
Trine P
The adress in tam coc is wrong, because the Office is moved
นิญบิ่ญ ไป ฮอยอัน, รถทัวร์ ห้องโดยสารเดี่ยวชั้นบน, G8 Sapa Open Tour (G8 Sapa Open Tour), 31 ต.ค. 2026
AA
Alex A
The vehicle was nice but the driving was itratic with a lot of beeping. One of the members of staff was very rude and would physically push me out of the way, whilst also smoking inside the stop off points and even on the bus at one time. The stop off points were also horrible and not very nice to end up in during the middle of the night after being woken up. To top it all off we arrived in Hoi An 2 hours late after stopping for nearly 2 hours in Da Nang whilst the driver had breakfast with no one telling us what was happening before being moved to a smaller shuttle bus which we were not told about. The bus was even locked with us on it at both stop off points in which we had to wave to people to get him to let us off - very tricky when we were the only ones left at Da Nang.
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