I took a day bus from Ha Giang to Ninh Binh. Bus was supposed to arrive at 19:30h. At the end I arrived 22:00h with several transfers (4 different buses and taxis).
Operator gives you the instructions you need but doesn’t keep you updated actively.
Bus driver drove like crazy. It was a really scary experience. Maybe the driver was stressed because we left 1 hour late from Ha Giang. Think the bus was waiting for someone.
Ha giang to Hanoi was not a problem. A bit late but thats nothing to worry about.
But I’m Hanoi I was the only one going to Ninh Binh. And the Worker from Daiichi wrote me that I will just switch the bus at the office. But there, after 30min waiting, they told me to jump on a bike for a 9km ride to the other bus. I refused because that’s more then 30min on a bike with my big bags and it also started raining. After that they organised me a Van to the other Van which drives to Ninh Binh. There, nobody spoke english and they wanted 200k at first, although i booked everything already on 12go. After a lot of discussion with a language barrier they put me in a van to Ninh binh and there I had to switch again to another van to my hotel. In conclusion, Ha giang to Hanoi was good. But everything after that was unorganised and stressful.
Hi,
I am writing regarding our booking for tonight from Ha Giang Loop to Ninh Binh (Tam Coc).
We originally booked and paid for a VIP Cabin Sleeper bus through 12Go, scheduled for 11:00 PM. Shortly after booking, we were contacted and told that the 11:00 PM bus was unavailable and that the latest available option was at 8:00 PM.
We were not properly informed at the time that this change involved a completely different and much lower-tier vehicle—a standard 44-berth sleeper bus instead of the VIP Cabin we paid for. The small print regarding this downgrade was not clear to us, and a partial refund of only 170,000 VND is entirely unacceptable given the massive downgrade in service and comfort.
Because the bus we were given does not match the VIP standard we purchased, we decided not to board.
We expect a full refund of the amount we paid (approximately 650,000 VND) to be processed as soon as possible. Please let us know when this has been arranged.
Thank you,
Amit
ฮาซาง ไป นิญบิ่ญ, รถทัวร์ รถนอน 44 ที่นั่ง, VietNam Travel Bus (Việt Nam Travel Bus), 8 พ.ย. 2026
Getting onto the bus was very stressful for no reason. The driving was very fast and erratic. There was a stop for bathrooms halfway through the trip. The pillows were not very comfy, but overall exactly what I expected. Chargers and a/c worked. Wifi kind of worked but it was in and out.
ฮาซาง ไป นิญบิ่ญ, รถทัวร์ ห้องโดยสารคู่แบบรอยัล, Bang Phan, 20 ก.ย. 2026
PH
Peter H
Mixed feelings about this experience.
My bus from Ha Giang to Ninh Binh was scheduled to depart at 8:30 PM, and I was instructed to arrive at the departure point 30 minutes before departure. I arrived more than 30 minutes early, but after speaking with one of the staff members, I was shocked to find out that the bus had already left.
I contacted the manager using the phone number on my ticket, and he confirmed that the bus was already far away and would not come back for me. This was honestly unbelievable to me, especially since I had arrived on time and had a valid ticket.
They offered me several options: stay in Ha Giang and travel the following day, or find another connection. I chose the latter. Unfortunately, there was no longer a direct bus to Ninh Binh, so I had to travel via Hanoi. I arrived in Hanoi after 3 AM and then had to wait another two hours for a minibus to Ninh Binh.
I initially had to pay for the replacement bus myself, while the agency covered the minibus from Hanoi. Once I arrived in Ninh Binh, the agency reimbursed me for the replacement bus, so in the end I did not lose any money.
I have to give credit to the manager, though. Communication with him was excellent. He clearly felt sorry about the situation, apologised on behalf of the driver, and genuinely tried to find the best possible solution.
Still, honestly, something like this has never happened to me before. Being left behind by a bus when you are already at the departure point more than 30 minutes before the scheduled departure is simply unacceptable.
So while I appreciate how the manager handled the situation afterwards, the fact that the bus left early despite me being there on time was a very disappointing experience.