Le point de rendez-vous prévu à l aéroport a été modifié sans que nous soyons prévenues . On a eu beaucoup de mal a trouver le nouveau point de rendez vous malgré plusieurs appels téléphoniques à ma société et au chauffeur
Don't expect to be able to sleep on the sleeper bus. Overall, it was not the worst bus experience I've had, but not one I'd love to repeat, either.
Cons: Very bright lights on most of the ride, lots of yelling on the bus, even with the vent closed, the a/c still comes out and is very cold so make sure to have some warmer layers as an option. Every stop they would fling open my curtain and poke me to wake me up. We left an hour after scheduled.
Pros: it was very nice to have a van at the dropoff point that took me about a 5 minute walk from my accommodation instead of needing to also pay for a taxi at 4 in the morning. Also, there is a USB charging port in your pod (it made my cord and phone very hot and was a slow charge, but helpful nonetheless)
At first I got tested that they would pick me up at the hostel. Whe I asked to conform they did not reply. Then just on beforehand thee said I neede to go tp the bus myself and that they could order a taxi for me. That was okay but then I had to pay for it myself, which was double the price of a Grab. Wheb I asked them about it they did not replay to my teksts. Very bad service.
In the end I had contact with the manager and I got a full refund, that was good service.
Had to wait 30min for the bus despite waiting at the designated pick up point only to realise it was a shuttle bus picking up people before going to the actual bus location. Booked for 8pm bus but departed from HG at about 9pm.
Arranged a hotel pick up via whatsapp, waited at my hotel and then got a phonecall from the driver if Istill wanted to go on the bus as I wasnt at the pick up point. Was then made to take a taxi to the main bus stop which was all very stressful. Bus was comfortable however the buttons to adjust my seat were broken so had to lie down the whole way. Was asked what hotel I was staying at for drop off, but was then dropped of at their office in Hanoi anyway and had to walk 15min to my hotel.