Alle pünktlich , super organisiert organisiert, vom Einlösen des E Tickets in Ekkamai bis zur Ankunft auf Koh Samet lief alles Hand in Hand. Der Van Fahrer hat zwei kurze Stops an Raststätten gemacht, so dass man die Möglichkeit hatte zur Toilette zu gehen und sich im Shop etwas zu kaufen. Bin sehr zufrieden!
I was late and missed my bus but everyone was so great and arranged alternative transport for me for free, meaning I still managed to make it to my destination despite my own mistake. Thank you so much!
12go said that « all connection are guaranteed » and we were supposed to arrive at 11:50 and finally we had to wait 45 minutes for the boat to come and arrived at 1pm.
The minibus is not very confortable and we didn't stop to go to the toilet during several hours. The driver don't speak english. At arrival, too fast. The price is okay for the service which is convenient.
Cela c'est plutôt bien passé. Le véhicule était en bon état et assez confortable avec des chargeurs de batterie devant chaque siège. A la fin, le chauffeur nous a fait attendre au moins 20 mn dans une station d'essence et est reparti très en colère et il conduisait brutalement.
The operator apparently sold more tickets than seats available, which resulted in us and other people not getting a seat in the minibus at the scheduled departure time. We were told to wait for the next one. Every time we asked how much longer, they lied that it was just 15 more minutes or thirty more minutes. Mind you, the terminal is outdoors, so it was starting to get hot. After almost two hours, we were finally seated in the new bus. One girl was placed on a loose stool in the middle of the bus because there were also not enough seats and luggage was blocking the way out. Then my Thai-speaking friend overheard a conversation between the driver and another worker that the brakes were broken and they needed to go get it fixed on the way. Many locals protested that it was not safe to drive there with passengers and a broken brake, so we ended up not going. We've never experienced such bad (and dangerous) service. Very disappointing because all my other trips from Ekkamai terminal went well.
12go has responded to our complaints in a friendly way but I really hope we can get a refund for this.