At Lanta Vacation

私たちがピックアップされたのは締切の15分後くらいだった！そうでなければ、ある時点でホットラインに電話すればいい。 エアコンの効いたミニバスで移動し、ガソリンスタンドで10分間のトイレ休憩。 約30分後に到着し、運転手は少しスピードを出したが、それでも安全運転だった。この旅は間違いなくお勧めです :)

時間通りにホテルまで迎えに来てくれました。とても親切で安全なドライバーでした。目的地ではホテルまで送ってもらいました。すべてにおいて完璧でした。

運転はうまいけど、みんなそうだと思う。

結局、ホテルを変更することになったのですが、前日に12goに新しい情報を簡単にアップデートすることができました。当日の朝は、ドライバーが元の場所に行くのか、会社の連絡先も知らないので少し不安でしたが、予定通りの時間に新しいホテルに到着し、バンはとても清潔で快適でした。

送迎は問題なかった。ミニバスは快適で、運転手もきちんとしていて、ほぼ予定通りの時間（3時間）で目的地に着きました。 唯一の問題は、ピックアップが予定より30分ほど遅れたことです（私たちはピックアップされる最後のペアの1組でした）。 事前にオペレーターから何の連絡もなかったので、迎えの予定時刻が過ぎたとき、どこにいるのか電話で確認しなければなりませんでした。しかし、全体的には問題なく、また利用したいと思います。

送迎は超良くて快適でした。ドライバーは時間通りにホテルに到着し、とても丁寧に運転してくれました。ガソリンスタンドでトイレ休憩もしてくれました。ランタ島の宿泊先には比較的時間通りに到着しました。追加料金もありませんでした。この送迎を高く評価します。

ドライバーは20分早くホテルに到着したが、幸運にも私たちはすでに到着していた。彼は本当に礼儀正しく、トイレに1回寄ってくれた。また、本当に責任感のある運転スタイルでした。車は快適で、荷物を置くのに十分なスペースがありました。ランタ島には14:30に着きました。フェリーを30分待たなければならなかったからです。 ランタ島のホテルまで送ってもらうのに追加料金を払う必要はありませんでした。 私たちは間違いなくまたこのツアーを予約します！）

快適な座席、水とちょっとしたスナック、そして夜8時には道中で休憩し、夜食を食べることができる（チケット料金に含まれている）。バスの中は冷房が効いているので、セーターをお忘れなく。

私たちはアオナンのホテルからランタ島のホテルまでの送迎を予約した。ランタ島で私たちのドライバーは代理店に立ち寄り、ホテルまで送ってもらうのに1人当たり100BHT払わなければならないと言われた。バスに乗っていた別の客は200BHTも払わなければならなかった。これは予約には書かれていませんでした！

迎えが来たのは30分以上後で、ドライバーはホテルを指示していたにもかかわらず、間違ったホテルにいた。そのせいで、ランタ島行きのバスに乗り遅れ、次のバスを待たなければならなかったので、2倍の時間がかかったと思います。

時間に正確で、適切な場所でピックアップ。とても快適なバン。完璧なサービス。

運転手と他の客の間に小上がりがある。本当に居心地が悪かった。

**Very Poor Driver Attitude & Unprofessional Service – 1/5 ⭐** I am very disappointed with the driver's attitude and behavior during this transfer. I was informed of the available pickup times and **specifically selected 3:00 PM**. However, the driver arrived at approximately **2:40 PM** and immediately started rushing us, showing an angry and irritated attitude. I calmly told him that we would be ready by the selected pickup time of 3:00 PM and that there was no need to worry. Instead, he told me that I should have been standing by from **2:30 PM**. If the driver expected passengers to be ready at 2:30 PM, this should have been clearly communicated in advance. It is unreasonable to select a 3:00 PM pickup time and then pressure passengers for not being ready 30 minutes earlier. The driver's attitude throughout the journey from **Phuket to Krabi** was also extremely unpleasant. Whenever we encountered traffic jams or traffic signals, he repeatedly **hit/slammed the steering wheel in frustration**. This was very uncomfortable to witness as a passenger and made me question his professionalism and emotional control while driving. I also noticed that **one of the seats in the front row was damaged**. However, this was not a major concern for us because **we were the only two passengers travelling as a couple**, so we had enough space and it did not affect our comfort significantly. I am mentioning it only as an additional observation about the condition of the vehicle. Overall, the biggest issue was **not the vehicle condition but the driver's attitude, lack of professionalism, and the way he treated us as passengers**. A professional driver should be respectful, patient, and calm, especially when transporting passengers on a long journey. **I would give the driver 1/5 and strongly recommend that the company investigate this driver's behavior and provide proper customer-service and professional driving training.** I do appreciate the **Phuket-to-Krabi transfer service itself**, as the service is convenient and useful for travelers. However, the driver represents the company, and this kind of attitude can seriously affect the customer's overall experience and confidence in the service. I hope the company takes this feedback seriously and ensures that future passengers receive a much more professional and respectful experience.

Everything smooth and comfortable

Smoothe ride. On time. One stop for food and bathroom. Great value. Would recommend. Went from Ao Nang to Kata

Black Tiger reduced the schedule without noticing

The service was excellent, with a very discreet and polite driver.

Terrible driver. He kept pumping the gas literally every second, instead of one steady flow.

Very nice driver. Hong i think he s called

Mr kong was very good man great service !

Everything went smoothly.Small bus with loads of luggage although people brought more luggage then they were supposed to.Nice driver and got us there on time.

12Go only provides estimates. A very unreliable booking site - will NOT use anymore

Meera was brilliant - very professional and very helpful!!

On time and a bit full with luggage.

Everything was perfect.

The communication with support was quite confusing - I bought a ticket from Koh lanta - to Phuket with a transfer from my hotel which was a bit out of the area and I had to pay extra. But I had no cash so it was a bit stressful. After all the service in person was great. I had a very helpful, kind and friendly driver Kong (or Athapon, sorry if I’m mistaken). Thank you!

Very pleasant trip but very full with all the luggage

Thank for the driver Kong

Everything fine for me. But it is so sad that always the last one get a horrible place between a lot of lagguage

The driver was polite. It was a smooth journey in a clean, pleasant van. We had a stop between Koh Lanta and Krabi for 10 minutes.

On time, professional and comfy. Mr Kong was great!

i’m a solo female traveler, and i ended up being the only one on the transfer van! i felt super safe the entire time, we stopped for a toilet break halfway through, and the driver got snacks and got some fruit for me too :) pick up was right on time, and we even arrived a bit early. the seats were comfortable and reclined almost the whole way back. very lovely driver!

This was a great service and would happily book with them again. We left Krabi airport early as all guests were there. It took 2 hours door to door to reach my hotel. The van was clean and comfortable. Super easy.

They were so kind and helpful. Even though I couldn’t make the trip on time they arranged me for an alternative and everything was smooth. Kudos to the team

All and all I'm satisfied Need to be a little more clear about the extra fees (100 for the driver, 400 for the bus, because apparently our suitcase was too high) But other than that it was a good experience :)

Great service! We got informed prior to pick up time which was very helpful. The van was great and comfy. The driver was professional. Would recommend this service!

The van was very congested and had no space for luggage

Perfect experience! Everything was very well organized, zero questions.

The best driver !

Our transfer was really relaxed. We were picked up from the hotel on time and then driven to Krabi. The minibus was full, but the driver was really nice; however, we had to pay a surcharge of 300 baht as our hotel wasn’t within the service area. The driver had forgotten to collect the 300 baht from us, though. The company then hounded me and called me several times. Even at 10 pm at night – that’s just rude.

Picked up on time at my hotel on Koh Lanta then just in the van until I was dropped off at my hotel in Ao Nang. Easy, comfortable, reliable. Would use them again.

Punctual, friendly driver, arrived on time. Thank you!

Really great service! The driver was on time, the van was comfortable and had good air con. We even stopped for a toilet and coffee break. Fantastic experience

The driver was driving at dangerous speeds in the heavy rain, needing to slam on his brakes as there were flooded parts of the road. It did feel safe.

Had a very easy and safe transfer and the driver was really friendly 😊 5 stars to Kong — 🙏 thank you

I let my headphones on the car and they told me that they found anything

The service is excellent! Mr. Kong and whole team are very trustworthy in the transfers organisation! The van is comfy and with air-conditioning. I would recommend as n.1 !

Great driver he was on time by my Hostel and was very friendly and helpfull

À Little bit cold in the car

Took over 4 hours when you’re told it’ll be between 2.5-3 hours…