What is 12Go?

Yes. 12Go is operated by 12 Go Asia Pte. Ltd., incorporated in Singapore in 2012 (Travel Agent License No. TA03409), with operational headquarters in Bangkok, Thailand. It has served travelers since 2013, with over 18 million journeys booked and a 4.2/5 rating on Trustpilot from nearly 10,000 reviews.

12Go is headquartered in Singapore, with primary operations in Bangkok, Thailand, and team members working remotely across Southeast Asia and Europe.

12Go has been operating since 2013.

12Go sells transportation tickets across more than 200 countries, with the deepest coverage in Southeast Asia: Thailand, Vietnam, Cambodia, Laos, Malaysia, Indonesia, the Philippines, and Singapore.

Rome2Rio is primarily a routing and discovery tool — it shows options but does not sell most tickets directly. 12Go sells tickets directly and issues confirmed e-tickets. Compared to Omio, 12Go offers deeper coverage across Southeast Asia and supports local payment methods, including PromptPay in Thailand, alongside international cards and wallets.

Yes. 12Go specializes in multi-modal, multi-leg journeys — for example, ferry-plus-bus to reach an island, or train-plus-van to reach a remote town. Where possible, these are issued as a single combined ticket.

Yes. Payments are encrypted and processed through certified payment gateways. Operator ratings and reviews from real travelers are shown before you book, and if an operator cancels your trip, 12Go processes a refund once the cancellation is confirmed.

Yes. Every payment is encrypted and processed through certified payment providers, never handled in plain text. Card payments are additionally protected by 3-D Secure, the bank verification step that confirms it's really you before a charge goes through.

12Go monitors transactions around the clock and runs an automated anti-fraud system designed to detect and block suspicious activity. This helps protect your card and your booking from misuse by others.

Yes. We work with multiple certified, internationally recognized payment gateways, so you can pay through a trusted provider in your region with the same level of protection everywhere.

If your operator cancels your trip, 12Go processes a refund once the operator confirms the cancellation. For schedule changes, refunds follow the operator's policy. In some cases an operator may arrange an alternative way to reach your destination instead of a refund. If you're affected by a cancellation or delay, contact 12Go support — sharing the operator's notice or any details you have helps us resolve it faster.

We follow GDPR and applicable data-protection laws. We have a published Privacy Policy and an internal Data Protection Policy that set out exactly how your data is collected, stored, and protected. We collect the information needed to provide your booking and related services, and anything beyond that — like marketing communications or optional cookies — is only used with your consent.

Your booking details are shared with the transport operator fulfilling your trip, and with trusted service providers who help us process payments and operate our platform. We don't sell your personal data.

Yes. We ask for your consent before placing non-essential cookies, and you can choose what to allow. You stay in control of your preferences.

Yes. You can request a copy of your personal data at any time, and you can ask us to delete your account and data, in line with GDPR. If you have no upcoming trips, we action deletion right away; data tied to active bookings is removed once it's no longer needed.

Only as long as necessary. Personal data is automatically deleted or anonymized once our retention period ends, so your information isn't kept indefinitely.

Your data is held on secure, certified cloud infrastructure with industry-standard safeguards protecting it from unauthorized access.

Operator ratings and reviews from real travelers are shown before you book, so you can make an informed choice based on genuine experiences — not just marketing.

12Go is your single point of contact. From payment to confirmation to support, you deal with one trusted platform rather than chasing individual operators.