LM
Leon MMy tickets weren’t there when I got there and they made me purchase new ones for 4 times the original price didn’t want to help what so ever so why not sort my original tickets
Phuket to Koh Phi Phi, Ferry Standard Class, Andaman Wave Master (อันดามัน เวฟ มาสเตอร์), Jan 5, 2026
AE
Alice EWe booked a taxi through 12GoAsia to take us from our hotel to the ferry, but the taxi never arrived on time. Customer service was very hard to reach, and the few replies we received were not helpful at all.
In the end, we had to book our own taxi at the last minute to avoid missing the ferry. This caused a lot of unnecessary stress and inconvenience.
Although the tickets to the ferry worked so that was a relife!
I would not recommend 12GoAsia based on this experience.
Phuket to Koh Phi Phi, Van Van + Ferry, Phi Phi Cruiser (Phi Phi Cruiser ), Jan 4, 2026
BH
Bartosz HTravelled both ways, both times the ferry was delayed 1 hour.
Phuket to Koh Phi Phi, Ferry Ferry, Chaokoh Travel Center (ชาวเกาะกรุ๊ป), Jan 4, 2026
AW
Andreas WGood Stuff and comfortable boats
Phuket to Koh Phi Phi, Ferry Standard, Awaycation Trip, Jan 4, 2026
JL
Jakob LVery chaotic. More information about the departure time would be helpful. Many people arrived on time and waited. The fact that the boat departed 40 minutes late stressed many people because they hadn't received any information.
Phuket to Koh Phi Phi, Ferry Speedboat, PP Sabai Marine (PP Sabai Marine), Jan 3, 2026
N
Natalie We were not allowed on the boat as they were full and I still have not received refund or any contact about the booking
Phuket to Koh Phi Phi, Ferry Speedboat, PP Sabai Marine (PP Sabai Marine), Jan 3, 2026
JB
Julian BSmooth and comfortable ride
Phuket to Koh Phi Phi, Ferry Premium Class, Andaman Wave Master (อันดามัน เวฟ มาสเตอร์), Jan 2, 2026
MT
Megan TDriver was absolutely brilliant, so very helpful and supportive for us travellers who weren’t familiar with the areas and different piers. However the information provided prior to travel was minimal so we weren’t sure which time the second ferry was and were worried we would be arriving late, since the ticket said arrival in Koh Samui at 14.30, but the ferry from Don Sak wasn’t actually departing until 15.00
Otherwise, very good and efficient transport
Phuket to Koh Phi Phi, Ferry Ferry, Chaokoh Travel Center (ชาวเกาะกรุ๊ป), Dec 31, 2025
GL
Gavyn LEverything went so smoothly with the transfer in terms of the company.
On time, good customer service & helpful staff.
Apart from the very bumping speed boat journey which is obviously not the companies fault that the sea was pretty choppy on the day.
Would 100% use this company again
Phuket to Koh Phi Phi, Ferry Speedboat, Bundhaya Speed Boat (Bundhaya Speed Boat), Dec 29, 2025
RU
Rüdiger UThe boat was old and very less space. The seats are very close to each other. The trip was horrible because of the very high waves. But this is not the fault of the team. I am sure they did everything to make it comfortable as possible.
Good point the trip was right in time.
Phuket to Koh Phi Phi, Ferry Speedboat, Bundhaya Speed Boat (Bundhaya Speed Boat), Dec 28, 2025