NA
Nicolas ABooked 2 days in advance, 5h before the trip they informed us that they are overbooked, proposed a less convenient alternative trip later the same day. I declined and kindly asked for my reimbursement…which they still did not make
Ha Giang to Hanoi, Bus Limousine, Bang Phan, May 1, 2026
NT
Nicolaos TCommunication was very good.
Ha Giang to Hanoi, Van Limousine 12, Dong Bac Travel, Apr 25, 2026
OC
Olivia CSeats are super small and claustrophobic compared to over 12 other vip busses I've been on because they do 3 rows but it's the same price as the actual nice vip bus. Bus left on time but we arrived very late due to unnecessary stops and bad driving. Constant honking and unnecessary bumps not taken with caution so no ability to sleep. Mosquitoes in bus biting you the whole time. No wifi like advertised. Overall very unenjoyable experience.
Ha Giang to Hanoi, Bus VIP Sleeper, Good Morning Cat Ba Bus (Good Morning Cat ba), Apr 24, 2026
MG
Maria GOn time
Ha Giang to Hanoi, Van Limousine 12, Dong Bac Travel, Apr 20, 2026
RA
Ronza AThey stop for sharing and collecting boxes on the way fpr locals!!
Ha Giang to Hanoi, Bus Single Royal Cabin, Bang Phan, Apr 18, 2026
FA
Felix AThe bus stopped at the other side of Hanoi and refused to bring us to the booked destination, I had to take a Grab for 30 min by myself.
Ha Giang to Hanoi, Bus VIP 22 Single Cabin, Ha Tuan Buslines, Apr 10, 2026
ZO
Zbigniew OLeft Ha Gian with huge delay. The driver stopped multiple times on the way to pick up and drop off multiple random people. Then stopped somewhere in Hanoi and announced 60 minutes break before going to the final destination. It was 6.45, 1 hour 15 minutes late already there. Unbelievable. We left the coach and continued the journey by a taxi.
Ha Giang to Hanoi, Bus VIP Sleeper, Good Morning Cat Ba Bus (Good Morning Cat ba), Apr 10, 2026
DM
Dave MHello. I have to tell you, the driver's helper has the worst attitude I have seen in a very long time. Not representing the very nice vietnamese I met everywhere for months.
He was the worst. I asked for his name in vietnamese with clear Google traduction and he did not want to answer me. I asked again and insisted and after a pause, he finally said Laazi. (Laaze)
When I got on my bus at 11:00 instead of the planned 11:30, because he send me a what app at 7 am to be there before the planned departure, I went to a bed I asked him, how the control worked to change the position of my seat, because there was a electric remote control. He was immediately very rude, shove me off, did not care about me, turned his back to me, everytime and was talking very rudly to me with an attitude.
He said "No massage". So I understood the electronic control I had in my hand, was not to raise the seat. Laazi laugh at me talking to the driver, while laughing. I had already looked and did not see any electric button on the wall, like in the only other bus I took before, to raise the head of the bed. So I asked him, How do I raise the head of my seat, acting and making the move to try to explain myself.
After many tried, he finally showed me a small. handle, stuck in the mattres, to pull hard that make the head of the bed raise. I said kamoun (thank you) very nicely.
Also at 4pm, 2 hours about after our first stop, I translate on google traduction "The electricity in the back is not working since we made the first stop. No light, no power.". I am the second bed. He is sitting in the stair
I said sin loy, excuse me in vietnamese. He turn around. I showed him my phone toward him, facing him, to show I wrote something I would like him to read (electricity is not working) But after he clearly saw me, he turn back toward the front of the bus and completly ignored me. I was wondering why. He was on his phone. After 10 more minutes, I said Sin loy, again (excuse me). Laazi turn around, like I was bothering him. He made sign for me to come to him, instead of him coming to me. So I had to get out of the upper bed, to go talk to him 5 feet away instead of him coming 5 feet behing him, since he was already in the hallway, without any luggage.
I showed him my phone and the translation "No electricity....".
He said something to the driver.
That's when I wrote and translate "What is your name?" But he did not answer.
The driver has just turn the electrcity back on, and he told me to leave, since I now had electricity back.
I asked him is name again. After hesitation, and looking at me deeply in my eyes,he told me Laazi.
Why do you have an employee so rude with your customer??? You did not know? This guy is the worst vietnamese I have seen in 4 months. Actually, the only rude vietnamese to me in 4 months.
By the way. We left early at 11am. Made a stop at 1:30pm. and then did not stop, for bathroom, for the rest of the 4 hour bus trip. We arrived at the bus stop at 5:00. Waited 15 minutes for the car. Arrived at 156 Tran Quang Khai at 5:454. I don't know if it is normal?
That same Laazi, when the bus stop only talked in vietnames to the 3 tourist we were. So I went to him, ask what he said, with google traduction. Did not answer but showed me to take my bag. I wrote him many message on google traduction, and he never answered except saying 10 minutes. Laazi never wanted to use my google traduction or never used his.
I finally asked the same question to the driver "Do we change bus? And the driver nicely and nicely answer us.
Dave Mackell. 55 years old.
11:30 bus from Ha giang 32 Nguyen Trai Street to Hanoi on april 7th. 12go 29250901
Whatapp +15813085517
I would like to have a follow up.
Thank you.
I think I had to advice you, to keep a good reputation to your compagny
And it is not going to be with that employee.
Have a good day.
Ha Giang to Hanoi, Bus VIP Cabin 24, Daiichi Travel, Apr 9, 2026
AL
A LI was able to change my pick up date one day earlier at no additional charge. The company i booked with was very responsive with all my questions and changes.
Ha Giang to Hanoi, Bus Limousine, Duc Duong, Apr 5, 2026
CC
Camille C1 hour late. Not the bus i booked. Poor communication. terrible driving. 1 hour late.
Ha Giang to Hanoi, Bus VIP Sleeper, Good Morning Cat Ba Bus (Good Morning Cat ba), Mar 27, 2026
