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Dennell XThis was my first experience on a highly recommended sleeper train, and I was genuinely excited for the journey. Based on the reviews, reputation, and premium price, I expected a comfortable and memorable experience.
Unfortunately, the reality was the complete opposite.
During the journey, a woman in our cabin was openly smoking what appeared to be marijuana. The smell filled the compartment and was impossible to escape. I became physically sick from the odor and was unable to sleep for much of the trip. She was also heavily intoxicated, making the experience even more uncomfortable for everyone sharing the cabin.
What was most concerning was that this was not a discreet incident. The smell was obvious, other passengers could smell it, and staff either failed to notice or failed to take appropriate action. At no point should paying passengers be subjected to drug use inside a shared sleeper cabin.
When I later raised the issue, I was asked whether I informed staff. There was little need to do so when the smell was so strong that anyone walking through the carriage could have detected it. Staff were present throughout the journey, and this situation should never have been allowed to continue.
I genuinely wanted to represent this company positively and even hoped to explore future collaboration opportunities. Instead, I was left disappointed by what felt like a complete lack of supervision and customer care.
Rather than enjoying what was supposed to be a premium sleeper train experience, I spent the journey simply trying to make the best of a bad situation because the train was fully booked and there was nowhere else to go.
For the prices being charged, passengers should expect safety, comfort, cleanliness, and attentive staff. In my experience, those standards were not met.
As a first-time sleeper train passenger, this was not the experience I was promised, and certainly not the experience I paid for.
⭐.7120693409341E+32;
Da Nang to Hanoi, Train #SE20 VIP Sleeper 4x, Laman Express, Jun 8, 2026
E
Elaine Easy to navigate in English and payment straight forward even as an older person
Reputable
Download the app can always refer back to your tickets/bookings.
Da Nang to Hanoi, Train #SE20 Private 2-sleeper cabin, Lotus Train, Jun 4, 2026
EN
Ellie NGreat experience, cabins a good size for the 2 of us. People kept walking past yelling to sell drinks. Couldn’t order food from menu (only snacks available)
Da Nang to Hanoi, Train #SE20 Private 2-sleeper cabin, Lotus Train, Jun 2, 2026
PS
Paula SI was moved from cabin to cabin even though my ticket clearly said what I had paid for. I went to the dining car twice and was ignored and my wall charger was not working. The food trolleys practically ran past and only called out once that they were there.
Da Nang to Hanoi, Train #SE20 VIP Sleeper 4x, Laman Express, May 26, 2026
VR
Vigga REasy and comfortable :)
Da Nang to Hanoi, Train 4 beds cabin upper berth, Vietnam Rail, May 18, 2026
I
Ilona The journey on the sleeper train was unforgettable.
I was only disappointed because two announcements were made like there would be free beer and orange juice on the train, but actually there was no beer and shen I asked about the orange juice in the morning there was no juice left. 😔
Da Nang to Hanoi, Train #SE20 Private 2-sleeper cabin, Lotus Train, May 14, 2026
ML
Megan LBumpy, noisy, smoke smell
Da Nang to Hanoi, Train #SE20 Private 2-sleeper cabin, Lotus Train, May 13, 2026
JE
Joseph EWe booked a VIP 2-berth cabin - the cabin was unclean and extremely basic. The sheets covering the mattress appeared dirty. However although we didn’t purchase much food, there was plenty offered and the food we bought was good.
Da Nang to Hanoi, Train VIP Cabin 2x, Vietnam Rail, Apr 25, 2026
DC
Dan CNo wifi and hot climatisation dont Works a lot
Da Nang to Hanoi, Train 4 beds cabin upper berth, Vietnam Rail, Apr 13, 2026
RY
Ray YThe Train really was rough
Da Nang to Hanoi, Train 4 beds cabin lower berth, Vietnam Rail, Apr 12, 2026