CT
Chee TFriendly,professionalism are there to be felt and free pick up services from various hotel locations to the actual bus departure location are very helpful for travelers as well.
Sapa to Hanoi, Bus Double cabin, Sao Viet, Sep 18, 2026
CO
C OThis trip was all bad. The driver constantly clearing his throat made me believe he was ill and shouldn't be working. The stops where we were charged to use the bathrooms. The one hour late arrival and no explanations even when someone complained. The driver throwing all the luggage out on the street in the pouring rain before my actual stop cos he didn't want to go any further as we were already late. This company is a joke
Sapa to Hanoi, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), Sep 15, 2026
אש
אוריאל שWe booked a trip with G8; it was important to us to travel specifically with this company rather than any other. The booking was confirmed, but on the morning of the trip, when we arrived at G8’s offices, we were told that due to overbooking, they had transferred us to a different company. It is unacceptable and illogical for them to confirm the booking knowing full well that we would ultimately be traveling on a bus that didn't belong to them. We paid G8’s rates but got a different company instead. Fortunately, the new departure point was nearby; otherwise, we would have missed the replacement bus. In short, it was a terrible experience—they unilaterally changed both the service provider and the departure and drop-off points.
Sapa to Hanoi, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Sep 15, 2026
TS
Theerawat SAlthough there were many passengers, staff handled them well.
Sapa to Hanoi, Bus Lower Single Cabin, HK Buslines, Sep 12, 2026
TL
Tobias LIt was stated that the journey would end at the market. In fact, during the journey, it was announced that the final stop was the Sapa Express Office, which is located somewhere else.
However, I did not understand from the announcement on the bus that the final destination had been changed to a different stop. How was I supposed to know that the Sapa Express Office is located somewhere else? The original destination was Hang Da Market, and that is where I expected the journey to end.
Sapa to Hanoi, Bus VIP 28, Sapa Express, Sep 10, 2026
GR
Gonzalo RThe bus was comfortable and clean.
Sapa to Hanoi, Bus Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Sep 5, 2026
YS
Yariv SThe Sao Viet driver was a little impatient, the seats were not in a good sape - the head pillow got disconnected. Overall the trip went quite smooth and fast
Sapa to Hanoi, Bus Lower Single Cabin, Sao Viet, Sep 4, 2026
VR
Vanessa RIt was something different to sleep in a bus, it was a luxury way to go to sapa and I would definetly use this bus again, FWY: GET MOTION SICKNESS just in case and also if you want to sleep whole trip, because it is a curvy road.
Sapa to Hanoi, Bus Single Cabin, Sao Viet, Sep 4, 2026
DH
Dan HVery convenient, ran on time. Comfortable journey.
Sapa to Hanoi, Bus Lower Single Cabin, HK Buslines, Sep 3, 2026
JC
Jh CBlanket and cushion was dirty and unsealed.
My friend left her cell phone on the bus, so we contacted G8 office immediately, they read my message but no answer after 2 days.
I bought insurance and advanced customer service option, WHICH WAS USELESS. Never buy this option.
Sapa to Hanoi, Bus Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Sep 1, 2026