L
Louise This was a really good bus service, there were numerous wee stops a long the way and a slightly longer one to get food. Of course the food is slightly more pricey at the bus stops. The driver was safe and the sleeper was comfortable. Really nice views along the way too!
Hanoi to Sapa, Bus Sleeper, King Express Bus, Mar 15, 2026
GT
Gabriela TThe bus was on time, and the sleeping bus was comfortable. You have a blanket and a bottle of water provided. The driver spoke no English and didn’t make any toilet stops from Hanoi to Sapa 5h, but it was during the night so it was ok. Overall I recommend it!
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Mar 14, 2026
M
Maren We had an awful experience with the sleeper bus. First the company somehow changed from Grouptour to Sao Viet. Staff was rude and spoke practically no English. The driver was also very rude and drove like a mad man. Overtaking on winding roads, lots of honking and sharp braking. We were glad to arrive alive at Sapa.
Hanoi to Sapa, Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 13, 2026
AM
Anne MNice bus, good sleep space! Really comfortable
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Mar 13, 2026
TC
Tony COne star for the women at the check in counter at the Sai shop front was hostile and rude. I went in and was polite said hello here for check in and patiently waited a while. She seemed more preoccupied in counting cash. Eventually then snapped at me after waiting a while and asked me to write details on the paperwork instead of her doing it. So I had to use Google translate to figure out what to write. After doing so, I then left saying "thankyou, bye" with no response. My partner she hen caught her looking me up and down as I walked and intently starring at me with this horrific scowl upon her face. Also the talking in their own language when we wait for bus about the foreigners, making crude remarks. It's simply not acceptable and make it's a hostile environment for the passengers to deal with. Especially one of the passengers was young women on her own who looked petrified.
The bus was slightly dirty too with stains on the curtains, but my main issue was the attitude of the staff.
The company seems more operate as courier service and prioritse delivering goods rather than passengers. As the constant stops take up time. It's more "two birds, one stone" we make money off passenger and then we'll make more profit dropping off passengers on the way. When this happens also they ended up taking our luggage out a few times.
Which when we arrived in Sapa was battered and covered in dirt and dust. I then had to shout at one off staff to say "hey" and point at the luggage covered in dirt lying in the wet muck.
Beyond poor really. I'd never give this company any money again it shouldn't be operating with foreigners if they despise them so much.
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Mar 13, 2026
MW
Martina WBus was great but driver was very rude and impatient. No information given how long mid way stop was for. Would be easy to learn one sentence, even one English word to communicate with passengers who all speak some English. Felt like cattle in a market at the mid way stop… it was all money money and a big rush to eat food and get back on the bus. My advice, bring your own food and use the toilet on the bus if you can. My stars are for the lovely clean bus!
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Mar 12, 2026
MS
Mixhael SDo it only If you have to.
You would think after having so many tourists from abroad the driver would learn at least few words in English or at least have some more information printed out but no, and if you do something that you not suppose to do you getting shouted at.
Overall the ride is OK and will get you to the destination.
Not on time, driver on the phone most of the time so don’t forget your noise cancelling headphones ;) suppose to be 2 stops - three was only 1 with feeling no other than you’ve being forced to buy stuff from this place that been made up for all of us obviously with overpriced everything including paid toilet that lady is making up the price as she wish.
No food in the bus?! Which we haven’t been told either.
I suggest to get to the bus tired so you can sleep all the way :)
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Mar 12, 2026
JS
Junko SBeyond expectations! ⭐️
The bus was amazing and super comfortable. The driver drove very carefully, which made the whole trip feel safe and relaxing. The seats are very spacious, and they provide blankets, which is perfect for resting. You can easily sleep or just sit back and relax during the journey.
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Mar 11, 2026
SS
Sujay SRide was comfortable. Bus was on time.
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Mar 11, 2026
AR
Ane RAmazing comfortable bus and so easy to book with 12Go
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Mar 10, 2026
