BH
Brittany HHonestly the worst bus company we’ve experienced in Vietnam. We got the overnight sleeper bus from Hanoi to Hue. We chose this company due to the convenient pick up location near the old quarter in Hanoi. A few hours before pick up they got in contact to inform us the pick up location had changed to another pick up location still close to the old quarter. We appreciated them letting us know. We were informed to arrive an hour early, which was fine for us as was only a 10 minute walk. As we set off I get another message to say the pick up location had changed again to over an hour walk and at least a 25 minute taxi. They said this was due to traffic and road closures. When we explained that we could no longer make the original check in time as it was far away they threatened us with not being able to get the bus. We asked if they could help us get a taxi or compensate us for their last minute inconvenient change, they declined and said they would not help or refund us. The level of communication and service was exceptionally poor. When we eventually arrived at the new new location (bearing in mind we had to pass the original pick up location which yes there was some traffic but loads of other sleeper and large buses were on the road, so we were suspicious of the reasoning they had provided) they hurried us on the bus and it left 20 minutes earlier than the scheduled depart time. It was also a bus company called HK which was not who we had booked with or advertised on 12GOAsia, so again felt quite misled. When we arrived in Hue they did not take us to the advertised drop off location, but an office on the outskirts of Hue and informed us a bus would come pick us up to take us to the location (bearing in mind the big sleeper bus had already dropped us off outside hue and we’d already taken one shuttle to the office already). The staff at the office tried to constantly upsell us tours and trips, they were not helpful with the transport at all. We were told to wait 20 minutes and 40 minutes later nothing, we were then told it would be an hour. We felt lied to and manipulated the whole time. Actively avoid if you can.
Hanoi to Hue, Bus VIP 20, An Phu Hoi An Travel, Jan 10, 2026
TS
Tamietto Swe paid for a lower cabin, we had the one over the weels
when we were at destination (2 hours earlier) no body waked up us…
expensive ticket
bad experience
sorry
Hanoi to Hue, Bus Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Jan 5, 2026
SN
Sebastian NLate, no way to get to the toilet as large items of luggage amd peple sleeping in corridor. This is due to delivery service done by the bus company which takes all space from the hold. Very poor overall. I will need to get a refund for that.
Hanoi to Hue, Bus Upper Cabin 24, Thuy Ngan Limousine, Dec 29, 2025
JS
Jana SThank you for the smooth ride
Hanoi to Hue, Bus Upper Cabin 24, Thuy Ngan Limousine, Dec 27, 2025
임
임동춘 Thanks. I want clean the sleep bed in the bus..
Hanoi to Hue, Bus Lower Single Cabin, HK Buslines, Dec 1, 2025
EI
Emma IThe bus is nice. I just had an issue with my luggage but it’s because another customer took mine
Hanoi to Hue, Bus VIP 20, An Phu Hoi An Travel, Nov 29, 2025
KS
Karin Sthe trip was perfect, the drivers were well coordinated and everything went smooth. only the whatsapp number given before, wasnt working so I was a bit nervous previous to the trip since nobody was answering!
Hanoi to Hue, Bus Upper Single Cabin, HK Buslines, Nov 21, 2025
CB
Charlotte BWhatsApp message a few hours before to confirm the booking which was nice, but it was accompanied by a photo of the pick of point, except the shop represented in the photo did not exist (big up to our Grab driver for double checking we were at the right address). The bus was comfortable and had a toilet, which was very nice! On a less positive note, the WiFi advertised was not working, one of the seats didn’t fully recline and we got no help from the chauffeur and two different people came during the night and opened the curtains of my bunk which was a little unerving
Hanoi to Hue, Bus VIP 20, Sapa Discovery Travel, Nov 10, 2025
E
Emily Couldn’t fault it really, left 10 mins late but the ride was comfortable and not much honking. Was able to sleep although the driver was driving a little fast at some points.
Hanoi to Hue, Bus VIP 32 Cabin, Queen Cafe Bus (Queen Cafe Bus), Oct 10, 2025
YM
Yann MThey didn'pay any attention to the luggage. They put my bag next to a motorbike and when we arrived my bag was very dirty.
Hanoi to Hue, Bus VIP 32 Cabin, Queen Cafe Bus (Queen Cafe Bus), Sep 20, 2025