MR
Mauro RHonestly, worst ride I took while travelling in SE Asia. The pick-up was 1h late and nobody answered our messages or calls, the seats were small and uncomfortable and some people had to sit in on even more uncomfortable seats that were hidden under the actual seats, the driver was completely careless, the client assistance completely non-existent. Wouldn’t do that again
Hanoi to Halong Bay, Bus Seater 16, Ha Long Xanh (Hạ Long Xanh), Mar 14, 2026
FK
Felicia KWe booked the trip
Hanoi to Halong Bay, Bus Tourist bus, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 5, 2026
MB
Marcio BI mean, they get you from A to B. But, my initial transfer was a scooter - for me and my bags. The bus was actually a van - that you usually see being used for the transfer. For the price you pay you have more comfortable alternatives.
Hanoi to Halong Bay, Bus Ford 16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 4, 2025
SG
Sarah GThis was okay. There was no delay and they even dropped me off to my hotel in Halong bay.
Hanoi to Halong Bay, Bus Ford 16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Nov 2, 2025
V
Valeriya We couldnt find the pick up point because at the adress 12go privided everything was closed. The company didnt respond via any of provided phone numbers. But we asked in a nearby shop and by chance they had a number of one of the workers and could help us get the ride.
Hanoi to Halong Bay, Bus Ford 16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Oct 25, 2025
ZN
Zohreh NI booked my ticket in advance so I could get a proper seat. The large van arrived late. It was full. The driver assembled a small seat beside the regular seats. I told him I have probably paid more than everyone else in the bus and wanted a proper seat. He ignored me at first. But after talking to someone outside, he asked another passenger to switch his seat with me. Which that man did. The driver stopped 3 or 4 times on the way to Ha Long Bay to drop off people and pick up new people. I thought it was supposed to be a direct ride??!!
Hanoi to Halong Bay, Bus Ford 16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Oct 22, 2025
JS
Junkin SThe seat is so right compare with Ali her company and the price is nearly the same
Hanoi to Halong Bay, Bus Ford 16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Aug 14, 2025
JB
Jan BGood pick-up but the drop-off point didn't match the initial description. So we needed to book grab. Driver drove like he stole something.
Hanoi to Halong Bay, Bus Ford 16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Jun 17, 2025
TK
Tzipora KWe ran late and missed the bus. The company organized to put us on the next bus and we still arrived in time. Excellent service and very luxurious bus.
Hanoi to Halong Bay, Bus Ford 16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 12, 2024
AG
Alvaro GThe bus was 1h late.
Hanoi to Halong Bay, Bus Ford 16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Oct 1, 2024