The customer service was great. They picked us up at our step door. The bus was a bit old and dirty, but everything worked well (A/C, seats, curtains, etc. The driver was nice and helpful but his driving was terrible, speaking on the phone with no hands-free, speeding, overtaking in curves...etc. we arrived well, fortunately, and he took us to our hostel.
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2023年10月12日
MV
Margaux V
司机准时在民宿门口接我们,又准时把我们送到摩托车出租店门口。干净舒适的面包车
此评论由机器翻译
Le conducteur est venu nous chercher à l’heure devant notre airbnb, et il nous a déposé devant la location de moto à l’heure prévu. Van propre et plutôt confortable
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2023年9月10日
SH
Steven H
没有投诉。司机很准时,非常乐于助人。
此评论由机器翻译
No complaints. Drivers were on time and very helpful.
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2023年5月19日
Pick up point adress and google maps coordinates aren't the same. (Driver came to 7 Cua Dong street). Car broke down during the drive. At least another car arrived quickly and we onlay had 1.5 hours delay. To buy an extra seat with big baggage (>10kg) is misleading to write in the description. We didn't got an extra seat but payed an additional ticket. Driver didnt know anything about end/ drop off adress of Ha An hotel 168 Tran Hung Dao. At least driving us there
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年11月24日
DW
Dan W
公交车处于非常疲惫的状态,而司机则是不必要的危险。在盲道上超车,把人赶出道路
此评论由机器翻译
Bus was in a very tired condition and the driver was unnecessarily dangerous. Overtaking on blind corners and driving people off the road
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年11月18日
Very good experience. I booked my trip for a wrong date and the company changed it right away after I contacted them Via Whatsapp, for free. The driver was at time at the pick up station. From Hanoi do Ha Giang we were 1 hour late. The driver was not rude, normal, zero English. He drove me as last one in the bus alone to my destination hostel, which was a big plus!
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年11月13日
M
Mattia
愉快的旅行。 司机超级和蔼,准时且专业。面包车非常舒适。
此评论由机器翻译
Great trip. The driver was super kind, on time and profesional. The van was very comfortable.
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年11月13日
Got picked up on time to be taken to another stop in Hanoi where we got on the bus and waited for a while for another taxi of people to get dropped off. We didn’t know the bus wasn’t picking us up directly. It was also a sleeper bus not as described but we weren’t bothered. The bus was pretty empty, stopped a couple of times to pick people up and had 2/3 rest stops. Can’t complain, it was inline with expectations and a pretty decent journey.
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年11月11日
We were supposed to leave Hanoï at 11am, but a car came at 11am to take us to the bus terminal and then to a sleeper bus (we booked a "vip van"). We had to wait for 2 hours in the bus with no information from the staff. We had no idea when we were going to leave Hanoï.
The good thing is that we arrived at our destination at the end but 2 hours late and with very bad communication from the company.
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年11月5日