I have booked for a standard seat but got a sleappy… for 2,5 hours trip
火车 #SE3 2nd Class Sleeper AC, Vietnam Railways (Đường sắt Việt Nam), 2023年11月22日
SW
Sophie W
我建议在车站买票,价格便宜 2/3。
此评论由机器翻译
I suggest buying tickets at the station, 2/3rds the price.
火车 #SE1 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2023年10月20日
C
Claudia
列车拥挤,空调不够强劲,晚点约 1 小时
此评论由机器翻译
Train crowded, AC not strong enough, around 1 hour late
火车 #SE1 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2023年6月6日
WH
Wilhelmus H
我们预订的座位被占了,我们给他们看了我们的预订单后,他们还不想走。我们的船舱里甚至还有蟑螂。
此评论由机器翻译
Our reserved seats were occupied and the people didnt want to leave after we showed them our reservation. We even had cockroaches in our cabin joining our trip.
火车 #SE1 VIP卧铺舱, Vietnam Railways (Đường sắt Việt Nam), 2023年6月4日
EG
Elaine G
预订时的座位配置很混乱,所以我们最终没有坐在一起
此评论由机器翻译
The seat configuration when booking was confusing, so we ended up not sitting together
火车 #SE19 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2023年3月31日
We wanted to have a cabin for 4 persons, but it wasn't available. We agreed to split 2 persons. However, after having agreed they came with an better plan. So we sat in another train with the 4 of us in one cabin.we even get some refund.
Great service!
火车 #SE19 VIP卧铺舱, Vietnam Railways (Đường sắt Việt Nam), 2023年3月26日
JS
Justyna S
乘坐舒适,车内有空调。很准时。一切都很完美
此评论由机器翻译
The ride was good, cart is comfortable and has AC. Was on time. Everything perfect
火车 #SE1 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2023年3月24日
Ask locals or book somewhere else
We had a couple of experiences with 12go asia in our recent Vietnam trip and would not recommend this service.
First, you simply do not see all options available, nor necessarily the best options for your trip. So in any case I would recommend to ask locals, e.g., a dedicated receptionist. They will call someone and you pay much less and will probably be guided until you sit in the bus.
However, using this service, which in principle can bring you from A to B, there are problems. The first sign for ultra disrespectful behaviour towards the customers (apart from responses to online receptions; just have a look around) is the unneccessary insurance which is sold if you do not uncheck a, by default checked, box when you order. The second is the handling of receptions and inquiries.
This leads to the final problem I have with this service, which is our experience with a night bus.
When you book such a bus you will get a confirmation and a PDF with coordinates and a time of arrival. You are supposed to be there 60 minutes before departure. Fine. A taxi can bring you there. However, the point is that the bus, as in our case, will probably just not show up. The taxi driver had already kind of an idea that this will go wrong as he didnt know the place. However, checking the ticket he agreed that this has to be the we are supposed to go.
So you are there in the night, at a "bus stop" (a shady place next to the Highway; cockroaches, rats, busses and trucks honking included for free) and wait for >2 hrs before giving up. All the phone numbers of the bus company dont work. Problems getting taxi or hotel at that time in the night are self-explanatory - luckily we found friendly accomodation in our previous hotel.
After the bus company found it appropriate to just reschedule our trip to the next day (surprise: we couldnt just reschedule and our travel plans were messed up a bit) I contacted 12go. After a couple of mails back and forth with always another person on the 12go side, I found that they neither want to follow my demand of a refund, nor really care. So here it is my opinion about 12go. Have fun with the 30€, you can keep them. And all the Vietnam travelers: Just keep away- there are better options.
火车 #SE1 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2023年2月28日
This review is for Hue to Danang. Nearly every seat was filled, however a quick and comfortable ride overall. Train departed and arrived on time. Food offered for sale by train staff was delicious, nutritious, and well-priced! Staff was friendly, efficient, and worked non-stop in multiple roles. No complaints whatsoever. The only aspect I found perplexing was that I bought tickets online through 12go for 2 persons on the same itinerary when it showed more than half of seats were available, however we were issued tickets for seats several rows apart. We survived :-). Nevertheless, thank you Vietnam Railways for a wonderful service to the community!
火车 #SE3 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2022年12月11日
DW
Dan W
在预订时,我就提出了要求。所有景观座位都给了在旅途中睡觉的当地人
此评论由机器翻译
Was missing being in a view seat which round be all those ending in 4. Was requested at booking. All view seats were given locals who slept the journey
火车 #SE1 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2022年11月28日