At Lanta Vacation

我们在截止日期后 15 分钟左右被接走，这在这里很正常，所以不用惊慌！否则就在某个时候拨打热线电话。 我们乘坐一辆空调小巴，在加油站上了 10 分钟厕所。 大约 30 分钟后我们到达目的地，司机开得有点快，但还是很安全。这次旅行绝对值得推荐：)

我们被准时接到酒店。司机人很好，很安全。在目的地，我们被送往酒店。总之，绝对完美。

车开得很好，但我认为每个人都是如此

第二天早上我还是有点紧张，担心司机会去原来的地方，而且我也没有公司的联系方式，但是他们在预定时间内到达了我的新酒店，面包车超级干净舒适。

接送服务还不错。小巴很舒适，司机也很体面，我们差不多在预计的时间（三小时）内到达了目的地。 唯一的问题是，接我们的时间比我们预计的晚了半个小时（我们是最后一批被接走的）。 我们之前没有从接线员那里得到任何信息，所以当预计的接机时间过去后，我们不得不给他们打电话询问他们在哪里。但总的来说还不错，还会再用

接送服务超级好，非常舒适。我们很惊喜，司机准时到达酒店，开车非常小心。他还在加油站上了个厕所。我们比较准时地到达了我们在 Ko Lanta 的住处。我们没有支付额外的费用。我对这次接送服务竖起了大拇指。

司机提前 20 分钟到达酒店，但幸运的是我们已经到了。他非常有礼貌，还特意停了一下厕所。他的驾驶风格也非常负责。车子很舒适，有足够的空间放我们的行李，只是空调还可以再凉快些--天气实在太热了。我们在 14:30 到达兰塔岛，因为我们要等半小时的渡船。 我们无需支付额外的费用，就可以在兰达岛的酒店下榻--这是全包的。 我们一定会再次预订这次旅行：）！

很棒的体验，舒适的座位，水和小点心，晚上 8 点在路上停车吃饭（包含在票价内）。别忘了带件毛衣，因为空调很强劲，车上还备有小毯子。

我们预订了从奥南酒店到兰塔岛酒店的酒店接送服务。在兰达岛，我们的司机在一家中介公司停车，他们说我们必须每人再付 100 比索，司机才能把我们送到酒店。车上的另一位客人甚至要付 200 比索。预订时并没有提到这一点！

半个多小时后，司机才来接我们，尽管我们已经指明是哪家酒店，但司机还是把我们送错了酒店。我想这也是为什么我们错过了去兰达岛的巴士，不得不等下一班，所以花了两倍的时间。

准时，在正确的地点接人。面包车非常舒适。服务完美。

我有一个小座位，坐在司机和其他顾客之间。真的很不舒服。

**Very Poor Driver Attitude & Unprofessional Service – 1/5 ⭐** I am very disappointed with the driver's attitude and behavior during this transfer. I was informed of the available pickup times and **specifically selected 3:00 PM**. However, the driver arrived at approximately **2:40 PM** and immediately started rushing us, showing an angry and irritated attitude. I calmly told him that we would be ready by the selected pickup time of 3:00 PM and that there was no need to worry. Instead, he told me that I should have been standing by from **2:30 PM**. If the driver expected passengers to be ready at 2:30 PM, this should have been clearly communicated in advance. It is unreasonable to select a 3:00 PM pickup time and then pressure passengers for not being ready 30 minutes earlier. The driver's attitude throughout the journey from **Phuket to Krabi** was also extremely unpleasant. Whenever we encountered traffic jams or traffic signals, he repeatedly **hit/slammed the steering wheel in frustration**. This was very uncomfortable to witness as a passenger and made me question his professionalism and emotional control while driving. I also noticed that **one of the seats in the front row was damaged**. However, this was not a major concern for us because **we were the only two passengers travelling as a couple**, so we had enough space and it did not affect our comfort significantly. I am mentioning it only as an additional observation about the condition of the vehicle. Overall, the biggest issue was **not the vehicle condition but the driver's attitude, lack of professionalism, and the way he treated us as passengers**. A professional driver should be respectful, patient, and calm, especially when transporting passengers on a long journey. **I would give the driver 1/5 and strongly recommend that the company investigate this driver's behavior and provide proper customer-service and professional driving training.** I do appreciate the **Phuket-to-Krabi transfer service itself**, as the service is convenient and useful for travelers. However, the driver represents the company, and this kind of attitude can seriously affect the customer's overall experience and confidence in the service. I hope the company takes this feedback seriously and ensures that future passengers receive a much more professional and respectful experience.

Everything smooth and comfortable

Smoothe ride. On time. One stop for food and bathroom. Great value. Would recommend. Went from Ao Nang to Kata

Black Tiger reduced the schedule without noticing

The service was excellent, with a very discreet and polite driver.

Terrible driver. He kept pumping the gas literally every second, instead of one steady flow.

Very nice driver. Hong i think he s called

Mr kong was very good man great service !

Everything went smoothly.Small bus with loads of luggage although people brought more luggage then they were supposed to.Nice driver and got us there on time.

12Go only provides estimates. A very unreliable booking site - will NOT use anymore

Meera was brilliant - very professional and very helpful!!

On time and a bit full with luggage.

Everything was perfect.

The communication with support was quite confusing - I bought a ticket from Koh lanta - to Phuket with a transfer from my hotel which was a bit out of the area and I had to pay extra. But I had no cash so it was a bit stressful. After all the service in person was great. I had a very helpful, kind and friendly driver Kong (or Athapon, sorry if I’m mistaken). Thank you!

Very pleasant trip but very full with all the luggage

Thank for the driver Kong

Everything fine for me. But it is so sad that always the last one get a horrible place between a lot of lagguage

The driver was polite. It was a smooth journey in a clean, pleasant van. We had a stop between Koh Lanta and Krabi for 10 minutes.

On time, professional and comfy. Mr Kong was great!

i’m a solo female traveler, and i ended up being the only one on the transfer van! i felt super safe the entire time, we stopped for a toilet break halfway through, and the driver got snacks and got some fruit for me too :) pick up was right on time, and we even arrived a bit early. the seats were comfortable and reclined almost the whole way back. very lovely driver!

This was a great service and would happily book with them again. We left Krabi airport early as all guests were there. It took 2 hours door to door to reach my hotel. The van was clean and comfortable. Super easy.

They were so kind and helpful. Even though I couldn’t make the trip on time they arranged me for an alternative and everything was smooth. Kudos to the team

All and all I'm satisfied Need to be a little more clear about the extra fees (100 for the driver, 400 for the bus, because apparently our suitcase was too high) But other than that it was a good experience :)

Great service! We got informed prior to pick up time which was very helpful. The van was great and comfy. The driver was professional. Would recommend this service!

The van was very congested and had no space for luggage

Perfect experience! Everything was very well organized, zero questions.

The best driver !

Our transfer was really relaxed. We were picked up from the hotel on time and then driven to Krabi. The minibus was full, but the driver was really nice; however, we had to pay a surcharge of 300 baht as our hotel wasn’t within the service area. The driver had forgotten to collect the 300 baht from us, though. The company then hounded me and called me several times. Even at 10 pm at night – that’s just rude.

Picked up on time at my hotel on Koh Lanta then just in the van until I was dropped off at my hotel in Ao Nang. Easy, comfortable, reliable. Would use them again.

Punctual, friendly driver, arrived on time. Thank you!

Really great service! The driver was on time, the van was comfortable and had good air con. We even stopped for a toilet and coffee break. Fantastic experience

The driver was driving at dangerous speeds in the heavy rain, needing to slam on his brakes as there were flooded parts of the road. It did feel safe.

Had a very easy and safe transfer and the driver was really friendly 😊 5 stars to Kong — 🙏 thank you

I let my headphones on the car and they told me that they found anything

The service is excellent! Mr. Kong and whole team are very trustworthy in the transfers organisation! The van is comfy and with air-conditioning. I would recommend as n.1 !

Great driver he was on time by my Hostel and was very friendly and helpfull

À Little bit cold in the car

Took over 4 hours when you’re told it’ll be between 2.5-3 hours…