It was ok. Nothing too great or horrible.
One of the staff members was very rude.
锡亚高岛 到 苏里高, 轮渡 观光客, Evaristo and Sons Sea, 2023年11月26日
IC
Ic C
12go booking is as smooth and convinient although in the port's ticketing booth they are all confused about our booking. They even let us in the Ferry without a seat number. Please make sure with the 3rd party provider that they take note of the online booking because it's just as hassle as waiting in line. Thank you.
锡亚高岛 到 苏里高, 轮渡 商务舱, Evaristo and Sons Sea, 2026年4月7日
RT
Romain T
First Boat cancelled so we miss the connection.
No news from 12go. No refund.
70€ lost not to mention the
锡亚高岛 到 苏里高, 轮渡 商务舱, Evaristo and Sons Sea, 2026年2月1日
LL
Liza L
Awesome and fast trip to and from Siargao, thanks to the wonderful staff
锡亚高岛 到 苏里高, 轮渡 观光客, Evaristo and Sons Sea, 2026年1月28日
J
Jean
Stupid horror movie all along WITH SOUND VERY LOUD! REALLY TERRIBLE 🤬
锡亚高岛 到 苏里高, 轮渡 观光客, Evaristo and Sons Sea, 2025年10月25日
HS
Harald S
The trip was on-time but the seats were very uncomfortable for a 2 hour trip. Seats definitely need padding
Overall, my experience was average.
I would like to suggest the following improvements to help enhance passenger experience:
Clear Check-In Instructions: Please include detailed check-in procedures on the booking confirmation or voucher. This will help guide passengers on where to go and what to do upon arrival.
Improved Passenger Guidance: Security personnel at the entrance gate should actively assist and direct passengers. It would also be beneficial if ground staff wore proper uniforms and provided courteous and professional customer service.
Proper Signages: Installing visible and sequential signage (e.g., Step 1, Step 2, etc.) would help ensure a smoother and more organized process for all passengers.
During our visit, despite having an online confirmed booking, we were redirected to the Evaristo Office located in a separate building. This was inconvenient, especially for those with multiple pieces of luggage. A centralized check-in or one-stop shop would greatly improve the flow and reduce confusion.
Additionally:
Covered Walkways: There were no proper covered walkways from the entrance gate to the passenger terminal and ferry. This is a concern during inclement weather and should be addressed for passenger comfort and safety.
Organized Boarding: Boarding was disorganized, with no queue system in place. Passengers needing extra care—such as pregnant women, children, senior citizens, and persons with disabilities—were not given priority. This should be improved to ensure inclusivity and safety.
Condition of the Ferry: The ferry used was outdated and less maintained, with visible insects inside the cabin. Some chairs were not in good condition. Upgrading the units would enhance the experience and attract more local and international tourists to the island.
We hope these points will be taken into consideration to improve future passenger experiences.
锡亚高岛 到 苏里高, 轮渡 观光客, Evaristo and Sons Sea, 2025年6月4日
DP
Dyan P
It would be better if seats are already provided upon purchasing of the tickets and just have it validated ~30 mins prior to the departure.
锡亚高岛 到 苏里高, 轮渡 Business CLass for 99, Evaristo and Sons Sea, 2025年5月23日
AS
Astrid S
Booking was quick and easy, trip was comfy and on time
锡亚高岛 到 苏里高, 轮渡 观光客, Evaristo and Sons Sea, 2024年7月13日