Duc Duong Bus, Full Moon Party Tour, Grouptour, Ket Doan Travel, Luxury Van Limousine, Sapa Discovery Travel, Sapa Ethnic Travel, Techbus VN JSC, To Vietnam Travel
Really unfriendly staff, borderline rude. The departure was a complete chaos, with the bus returning to the departing location again after one hour of driving around Ha Giang. We arrived almost 3 hours late.
Probably the best company we’ve travelled with in Vietnam (and we’ve tried many): brand new and comfortable sleeper bus, lunch stop at a nice family-run restaurant rather than those huge pit-stop places with only snacks (but this may depend on the running schedule, I guess), but most importantly pick up service arranged very easily even though we had booked quite last minute. Thank you for the excellent service!
I arrived 3 hours later than expected. My seat did not have any options to change my devices & the Wifi in the bus did not work for me.
The only reason why I give 2 instead of 1 star is because of the very good support via whatsapp. I was constantly informed about the delay beforehand & got quick replies when I had questions.