The conductor was amazing. The best that we took in Vietnam. At the afternoon we came back with other really bad but un the morning was everything perfect. He went to our hotel to pick up ando we arrived un Hue 2:10 before. Puntual and nice. Thank you
廂型車 九人座小巴, April Adventure (April Adventure), 2023年10月3日
AW
Amy W
Bus was due to arrive at 4.45, at 3.15 they asked us to come early to leave at 4, we then waited around and were told it was late and would come at 5.30 but this did not happen. The driver kept lying to us telling us he’d be there in 5 minutes, 2 minutes, 7 minutes etc. In the end we waited for 3 hours when the bus finally arrived for it to only drive us 5 minutes down the road and drop us off at a bus station where we then had to wait again. In the end we didn’t leave until 8 (4 hours after we were meant too) in a car which then dropped us to another mini bus on the side of the road. All in all a mess of a journey, wouldve much rather they just told us there was an issue and to come back in a few hours.
Although I do have to say the customer service I got from Thao Bui via WhatsApp was really great/helpful, she was trying to resolve the issue and speak the driver to get a solid answer. She also offered a 50,000 refund per ticket for each of us for the inconvenience which we really appreciated!
廂型車 Limousine, Luxury Van Limousine (Luxury Van Limousine), 2024年6月2日
JJ
Jean J
Please notify us a day in advance to confirm that the bus will depart an hour later than scheduled. On the actual day, the bus was delayed by an additional 20 minutes, and the driver paused for a 30-minute lunch break shortly before reaching Hue, despite our warnings that this would cause us to be late for a tour that was scheduled to start in under an hour.
廂型車 Limousine 9, Duc Duong Bus, 2024年5月1日
GK
Georgina K
Great driver, really friendly and welcoming from the start. Even dropped me off at my hotel, rather than the drop off point. Comfy and great service - turned up exactly on time - thanks! WhatsApp support was also great and so efficient.
廂型車 九人座小巴, April Adventure (April Adventure), 2024年4月29日
DS
Daniel S
The driver didn’t let us choose the seats, he said we should stay in the back of the van. All the seats were empty at that point. We said that my girlfriend is pregnant. But he still refused. And afterwards he went to pick up two couples from a hotel. He basically kept the good seats for “more important” people from a fancy hotel.
Driver fast, confortable seat. Only problem some minutes of late
廂型車 九人座小巴, April Adventure (April Adventure), 2024年3月24日
A
Adriano
All in all it went well, the only problems: the delay in departure and the absence of air conditioning on the vehicle.
廂型車 小巴, Viet Nam Travel Bus (Việt Nam Travel Bus), 2024年3月23日
AC
Alexandra C
Very comfortable van, amazing support over WhatsApp for last minute questions.
廂型車 九人座小巴, April Adventure (April Adventure), 2024年3月20日
WL
Wjay L
Overall I was happy with the service and would have given 4 stars. However, for my pick up back to Da Nang, it was supposed to be at 45 le lol street. The actual pick was over a block away. The only reason I was able to meet the van/driver was that I remembered the drop off spot. So I had to keep walking between both locations. When I contacted support they also did not know the pick up spot was different than advertised. My only suggestion would be to update the pick up/drop off points on the website and ensure the drivers follow them. That way customers will not be confused and possibly miss their transportation.
廂型車 接駁車, April Adventure (April Adventure), 2024年2月14日
F
Felix
Was alright. Driver started from pick up 30min earlier though -which isn't bad, but something you should know. Drive took 1h longer. Bus stank. Driver didn't speak one word English. Gave us weird instructions where to sit, everyone was confused. Delivered some packages before he got to destination.