ET
Ewan TA DISAPPOINTING EXPERIENCE – THINK TWICE BEFORE BOOKING
I would strongly advise other travellers to think carefully before using this company.
I booked and paid for a hotel transfer, but the transfer failed to arrive. There was absolutely no communication from the company to explain what was happening, no warning that the driver wasn’t coming, and no attempt to contact me to resolve the situation.
As a result, I was left stranded and had to make alternative arrangements at my own expense.
What makes this experience even worse is the complete lack of customer service afterwards. I contacted the company, explained what had happened and requested a refund for a service that was never provided. Since making that complaint, I have heard absolutely nothing.
A company taking payment for a service and then failing to deliver it is bad enough. Ignoring a customer who is simply asking for their money back makes the situation even more unacceptable.
Travellers book transfers because they need reliability, reassurance and peace of mind, particularly when travelling somewhere unfamiliar. This company failed on every level.
I would not use this company again, and based on my experience, I would strongly encourage other travellers to consider alternative providers.
A transfer that never arrived, money taken for a service never delivered, and customer service that has gone silent. Avoid the disappointment and book elsewhere.
阿布辛貝 到 阿斯旺, 廂型車 小巴, YallaGo, 2026年11月5日