I got the times of departure mixed up so I was very late for the bus. They called me and arranged for a car to pick me up and take me to the bus. Amazing service and kind people!
巴士 VIP 9 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2022年11月24日
The trip was OK. The instructions in the pdf were both great, and a little misleading at the same time. The location information and eTicket were very useful. However, as advised, we arrived 45-60 minutes ahead of departure, and were told that we had to wait (which is fair enough, but there was nowhere to really wait so we had to go to a local cafe). A taxi then turned up 20 minutes after our allotted departure time, and drove us to a different place to then get on the actual limousine bus, which was a little confusing and very unexpected. However, once we were on the actual bus, the journey was pretty straight-forward, with one short stop for a toilet break, and we were dropped off by our apartment. So overall it was fine.
巴士 VIP 9 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2022年10月21日
S
Sinead
Excellent service, driver collected us on time from outside our hotel and then dropped us to the door of our new hotel in Cat Ba !
Beware of front and back seats which have no legroom or space. Otherwise good journey
廂型車 九人座小巴, Luxury Trans Vietnam (Luxury Trans Vietnam), 2024年6月23日
LN
Lauren N
The drivers were friendly, and the ride was incredibly comfortable. April Adventure also found the best location to pick us up to make it convenient for us.
廂型車 九人座小巴, April Adventure (April Adventure), 2024年4月6日
MB
Milan B
Communication with the operator was quick and easy on WhatsApp. Drop-off location was flexible. Arrival was on time with one bathroom break included. Good service overall.
廂型車 九人座小巴, Luxury Trans Vietnam (Luxury Trans Vietnam), 2024年4月3日
JW
Jian W
Didn't expect much, but the end result was positive.
巴士 VIP, Sapa Discovery Travel, 2024年4月2日
JT
Josep T
Traveling with To Vietnam Travel’s limousine service was an exceptional experience. From the moment I booked my trip, the customer service was outstanding. The booking process was seamless, and the staff provided clear communication throughout.
The limousine itself was the epitome of luxury and comfort. The interior was immaculate, with plush seating that made the journey incredibly relaxing. The amenities included complimentary Wi-Fi, refreshments, and a state-of-the-art entertainment system, ensuring a pleasant ride.
Our driver was professional and courteous, arriving on time and displaying excellent knowledge of the route, which added a sense of security to our travel. The smooth ride allowed us to enjoy the scenic views without any interruptions.
Overall, To Vietnam Travel’s limousine service is highly recommended for anyone looking for a premium travel experience. Their attention to detail and customer-focused approach make them stand out in the travel industry.
I hope this review meets your expectations and captures the essence of a high-quality service experience. If you need any further adjustments, feel free to let me know!
巴士 Limousine, To Vietnam Travel, 2024年3月17日
TN
Tracy N
To Vietnam Travel's bus service from Hanoi to Halong exceeded expectations.
The pick-up point, a charming 3-star hotel, provided a cozy waiting area resembling a hotel lobby, ensuring comfort while waiting. Additionally, the rooftop café offered stunning views of Hoan Kiem Lake, enhancing the waiting experience.
The bus itself was pristine, reflecting its newness, and the staff were remarkably courteous. The drivers exhibited professionalism and prioritized safety throughout the journey, reassuring passengers and fostering a sense of ease.
The journey from Hanoi to Halong was smooth and enjoyable, largely due to the efforts of To Vietnam Travel. The seamless combination of comfort, courtesy, and safety left a lasting impression. I highly recommend this service to anyone seeking a hassle-free and delightful travel experience between these two destinations. To Vietnam Travel has certainly set a high standard in bus transportation services, and I look forward to utilizing their services again in the future.