I love trains. This was rough. Not any kind of VIP, not cleaned recently (ever?) and most especially the “toilet” was a horror show.
Lower your expectations, divide by 3 and you will be slightly disappointed. I love trains.
火車 #SE2 2x艙等, Vietnam Railways (Đường sắt Việt Nam), 2022年9月28日
The cancellation instructions were poor. I lost my all my money as a result. You state to do so within 48hrs, and when I used the link, there was no cancel button. I was suppose to know that I needed to email you. The link should have said this. Instead I tried to delay my travel. Only after a day I was told that this was not possible, and I needed 72 hours to cancel anyway.
火車 #SE22 二等空調臥鋪, Vietnam Railways (Đường sắt Việt Nam), 2021年1月22日
FS
Fuad S
It was OKAY but not recommended specially if you are travelling from an European or Western country. Don't fall for the labels VIP and FIRST CLASS because they are not true for sure. The train was average and the hygiene was not a thing that they maintain since their trains are not yet ready for tourism. Btw, because we took the the sleeping beds that are on the top side, they shake a lot comparing to the bottom beds. Usually, I have seen different things in Vietnam when it comes to tourism. They prioritize tourist facilities over anything and make you feel like you are getting more than what you are paying for. But in this case it was not the thing. According to the price it was not cheap at all and I would add that it costed me less price from Saigon to Dalat by air. SO, NOT HAPPY AT ALL.
火車 #SE6 VIP臥鋪, Vietnam Railways (Đường sắt Việt Nam), 2024年4月2日
E
Eva
We had a good rest on the train, no delays and arrived on time.
火車 #SE22 二等空調臥鋪, Vietnam Railways (Đường sắt Việt Nam), 2024年1月5日
IV
Ivar V
Train was really dirty with cockroaches on the toilet
火車 #SE22 VIP臥鋪, Vietnam Railways (Đường sắt Việt Nam), 2023年7月21日
AL
Archie L
They let us book a time and they didn’t give it to us and instead gave us an earlier time with no choice
火車 #SE22 VIP臥鋪, Vietnam Railways (Đường sắt Việt Nam), 2023年7月12日
WB
Will B
Th
火車 #SE42 二等空調臥鋪, Vietnam Railways (Đường sắt Việt Nam), 2023年6月12日
KW
Kurt W
Train was delayed by 50 minutes, which feels like an eternity at 4am, but all in all can’t be helped. Also, during our entire journey nobody checked our tickets, we were slightly confused upon arrival at the station as there was nobody to give us any instructions, though it is fairly straightforward. Would advise for 12Go to perhaps add a slight bit more info regarding going early morning - IE train platforms, etc, but again not a massive problem!
All in all once the train arrived we were lucky to have a cabin to ourselves and slept soundly most of the journey, could not fault as soon as we boarded. All in all a good experience, just a couple of tiny hiccups which if you don’t need handholding I’m sure are okay.
火車 #SE2 VIP臥鋪, Vietnam Railways (Đường sắt Việt Nam), 2023年5月18日
WK
Wiky K
AC was soooo cold!
火車 #SE22 二等空調座位艙, Vietnam Railways (Đường sắt Việt Nam), 2023年5月16日
CR
Christian R
Got from Nha Trang to Da Nang but were delayed an hour. Additionally we couldn't sleep due to the cockroach infestation in our first class cabin, and at 5am several Vietnamese began smoking and eating durian. We had to move up the train to the regular second-class seats which were much more comfortable - sadly no refund is on offer.
火車 #SE6 VIP臥鋪, Vietnam Railways (Đường sắt Việt Nam), 2023年5月12日