Sri Lanka Railways

我们买了多张火车票，一次全部送到酒店。但是，我们为每张票支付了 10 美元的运费。

我们买了多张火车票，一次全部送到酒店。但是，我们为每张票支付了 10 美元的运费。

一切都很顺利并且处理得很专业。对整体服务非常满意。

门票如约抵达酒店，太棒了！

我们收到的火车时间错误，影响了我们的计划。我要求我们坐在火车的一侧，但这并没有发生。

一等舱有空调。躺椅。

非常美丽的火车之旅！但在与一些当地人交谈后，我们决定中途进站，而不是从康提到 Elle。因此我们将行程从 6 小时减少到 3 小时，这对我们来说非常完美。预订过程非常简单。我们付费将门票邮寄到我们的酒店，但他们发短信确保我们拿到了很好的门票。你比当地人多付一点钱，但很高兴这样做是为了方便！

乘坐火车很漂亮，我们就在车厢后面买票，就在火车后面，很酷，可以看到一切，巨大的玻璃窗。值得为头等舱的空调付费！我以为我已经支付了送货到酒店的费用，但被告知我没有……幸运的是，我在抵达之前注意到了这一点，因为 12go 已经发了电子邮件，我也向酒店核实了。额外付款后，门票在我们抵达之前交付。总而言之服务很好还会再次使用

门票已按安排送到酒店。唯一的问题是，我们预订的座位面向旅行方向，而且没有窗户，即使提前几个月预订也是如此。

我们乘坐 1015 号火车从康提到纳努奥亚 (Nanu Oya) 的头等舱，我们非常享受这次旅行。火车离开康提有点晚了，但旅程非常好，12go Asia 为我们安排的座位非常好，位于右侧，空调非常好我们很高兴我们去了头等舱，窗户打不开，但这并不重要，并且确保车厢凉爽

与在斯里兰卡当地购买的价格相比，门票非常昂贵。另外支付 10 美元将它们邮寄到酒店也是一种诈骗。不会再使用它们。

他们把票寄到我们在康提的酒店。沟通非常清晰和快速。

服务很好，门票按要求送到酒店。推荐任何人使用它们。澳大利亚

我们把火车票送到了酒店，一切都很顺利。我不敢相信这样的加价和 35 天的交货时间，但它已经卖完了，我别无选择，只能按照他的方式购买。总比根本买不到好。我被收取了 10 美元邮寄到酒店的费用，表格上写着 250 卢比，所以大约 1.5 美元，所以除了机票加价之外，邮资还加价了 800%。

很棒的火车之旅！两边的景色都很棒。虽然我们的火车上二等和三等车厢并不太拥挤，但我们看到一列火车朝相反方向行驶，几乎没有站立空间，所以值得花一等车厢的费用。 12GO 提供优质服务，火车票由我们的机场接机服务保障并交付。

风景很美。但不要指望欧洲一流的标准

我的评价涉及 12GoAsia 的服务。火车旅行很差：头等舱没有空调，晚点，乘坐很艰难，车厢过时。

有了火车票，一切都很顺利。 12goasia 的一位司机从机场接了我们，并带来了机票，这样我们就不用去他们的办公室了。我会推荐。

部分景色确实不错！二等舱位置充足。火车很准时。我们向后坐，这让我有点晕车，而且我们的位置只有部分窗户。没有太多的兜售者或供应商是一个优点！火车上发生暴力事件，火车不得不沿途停车，施暴者不得不离开火车。

康提 - 艾拉火车上的一切都按预期进行，车票按要求发送到酒店。服务很棒！

非常感谢您在购票方面的热心帮助

pleasant journey in 1st class a/c carriage

Train first class excellent but the railway track is bad.

Everything went fine apart from arrival one hour too late.

Was an amazing train ride and 12go made it super easy to get the tickets and requested front glass seats for best viewing.

Great service. It is worth to pay for priority support. The train ride from Kandy to Nanu Oya was an amazing experience. The train was late but that did not matter as this gave us more time to enjoy the landscape.

Overall great experience. Immediately after booking (34 days prior train departure) we received an email with a booking confirmation, however, it took very long until we received the ticket confirmation/voucher (11 days prior train departure). The shipping of tickets went smooth, however, we never received an email confirming the shipment of the tickets as it was mentioned in the ticket confirmation email. So overall the train ride was superb, just a little bite nerve killing waiting for confirmation or hoping tickets will arrive:)

it was pity the train was not on service because of the heavy rain .

The views were amazing and the towns charming. I loved that the windows open right up making the cabin comfortable and aerated and great for photo taking. Booking via 12go website saved us time and effort. The tickets delivered securely to our hotel too. Will definitely use 12go for future trips

Ordered train tickets over a month before leaving home country. Tickets sent to remote hotel as asked for. Would definitely recommend this service and train ride.

We bought multiple train tickets and had it all delivered to the hotel at once. However, we paid the USD10 delivery for each individual ticket.

We bought multiple train tickets and had it all delivered to the hotel at once. However, we paid the USD10 delivery for each individual ticket.

We got on a train, looked at the onboard electronic display to check that we were on the right train. However, as the train left the station, we realised it was going in the wrong direction and the onboard electronic display was showing the wrong information. The conductor had not come to check on us before the train departure either. Fortunately, there was a train going in the opposite direction at the next station, and we got on board with the conductor's help. We arrived at our destination 3 hours behind schedule.

Train tickets have been delivered on time to our hotel. Very comfortable!

Very expensive way to guarantee a seat. We booked Kandy to Ella train journey on 13th April 2022 (reserving just over 1 month before), reserving for $39.34USD, for two tickets for 2nd class seated. We ticked that if these were not available that we would take an upgrade. We were emailed 1-2days later to say that there were no 2nd class tickets and asked if we would pay the extra of $5.5USD/person, which we accepted and paid We subsequently came to Sri Lanka and was told by our taxi driver (who is from Kandy), that we grossly overpaid and this was a complete ripoff. He explained that the tickets are only a fraction of the cost and that we should make a complaint about the website. When we checked the tickets on the train, we found that they only cost 2400Sri Lankan rupees which at the time of ordering (mid-March 2022), equalled 8.88USD. This seems to be a hussle that relies on foreigners paying over and above the cost of the ticket for fear of tickets not being available. This was one of the more expensive international websites to use so I would at least encourage people to shop around for cheaper prices The train journey itself was great. Slightly delayed by 20mins but otherwise well timed, regular snacks and great views. It was busy on most carriages however there were a few free seats (maybe 90% full, this was on Sri Lankan New Year’s Eve as well which I believe is normally a very busy time). I cannot comment on how full 2nd class seated was (I am presuming it was full as per 12Go’s email to us). Our driver did insist that tickets are always available on the day (although I think this is only for non-seated tickets), so it leaves me wondering if I would bother booking again in advance (with a large price markup of over 600%) to guarantee tickets or just take a chance getting tickets on the day…I would certainly at least shop around for other websites anyway

The price was clearly changed

We bought 2nd class seat tickets from 12go. Everything went well, we got our tickets sent to our hotel. Great service! It is very needed cause you can not buy an eticket online, thus unless you have time to buy a ticket before your trip or you have a friend in Sri Lanka, this is the best way to do it. It is expensive though.

Superb service 12go got me scarce train tickets in Sri Lanka, tickets were waiting for me at my hotel when I landed. They managed to get the best seats in the observation carriage as well! Super happy with everything and great communication throughout. Highly recommended.

They changed the date

Would have been excellent had another train not derailed in front of us. Had to get off carry luggage 500 metres to next station to get onward train. Only lost about an hour so very good all considered.

An excellent service for train tickets! 12go purchased the tickets in advance and delivered them to the hotel. Upon arrival at check-in the tickets were waiting for us. It made the trip smooth and easy. Many other travels had to wake up early or go to the station the day before whilst we had them in our possession from day 1! I messaged 12go to check the train details and they responded extremely quickly. Could not recommend them enough! Thank you so much

Was ‘nice’ to find out our booked sits were exactly between the windows thus having zero chance of seeing anything….

12GO were able to deliver when other agents could not

All works perfekt, Train Ella to Kandy

These guys did exactly what they said they would. Trustworthy and efficient. I recommend their service. Peter

Everything worked very well and the tickets were brought to our hotel. Thanks a lot!

All gooda and professional. The communication with the support team excellent. Whatever question I had the response came back within minutes. Tickets arrived on time. This is the second time I used 12go and I definitely recommend.

The scenery was beautiful as you will have read about. Apart from the Ella rock views when leaving the station you see more of the mountains and tea estates sitting on the right if travelling from Ella to Kandy. This was however a very long slow trip of over six hours to go not much further than 150km. Our seats were at the front of the first class carriage and with one large suitcase jammed between me and the carriage end because it would not fit on the parcel shelf. Moreover each time the door opened at a station the train fumes would come into the carriage. You have to be a romantic to want to do this trip although many younger people seemed to enjoy hanging out of the doors taking selfies. I was only on this train because the one with the observation carriage was not running. 12Go however managed to get me the tickets enabling me to walk through the gate quickly and easily. I also received the money back for the ticket delivery to my hotel because they sent this ticket and another one together. I would use 12Go again simply for peace of mind and being prepared.

Booking of train tickets was smooth and the train ride was beautiful! We booked our tickets 3 weeks before our trip and 12go delivered the tickets to our airbnb by the time we arrived. Easy!

Super easy booking experience, tickets arrived at our accommodation well before the journey, and the reserved seats made our journey so so easy!