We could't find anywhere on 12go asia or on the voucher how to get our tickets, making it really difficult to get in the train. We Also had to change room several times because the crew could not find our reservation.
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2023年10月24日
C L
Chin L
Not so good..
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2023年3月9日
K J
Kazuhiro J
Train is beautiful and good experience. Easy to sleep and not tried in 7hr riding time.
I feel ticket counter is little difficult to find, but it's not serious.
火車#SP3 VIP臥鋪, Sapaly Express, 2020年10月13日
A D
Alessandro D
The bus left me at the wrong terminal even if they knew my flight. Also, it arrived 1.5 bours early, which is not great because it means 1.5 hours less sleeping. On the bright side, I slept the entire time on the bus, which means that the ride was smooth and leather seat was comfortable (even if a little too short for me).
火車#SP3 四人座貴賓臥艙, Sapaly Express, 2019年12月9日
E C
Elisabeth C
Good travel in the train
火車#SP3 四人座貴賓臥艙, Sapaly Express, 2019年11月30日
P P
PHYU P
Toilet smell very bed
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年11月16日
S V
Sophie V
Because of our Trekking during the day i was able to sleep just fine on the way back. Sapaly is also one of the better company’s to book with, you get water, slippers, etc.
I would recomend if you need to go to the toilet go in the beginning of the trainride. Because it starts to smell.
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年11月10日
J S
Julian S
Bit noisy, but clean, friendly staff & on time
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年11月1日
T V
Thomas V
Clean wagon
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年10月25日
T V
Thomas V
Clean wagon
火車#SP3 四人座貴賓臥艙, Sapaly Express, 2019年10月23日
A C
Angela C
I travelled before on this train in a 4 berth cabin, very uncomfortable mattress and only a sheet and blanket so in comparison the 1st class sleeper is very comfortable. Good mattress and very comfy duvet. Friendly and helpful rep. Train is obviously very noisy when moving at speed so it is difficult to sleep. Toilet ok in 1st class due to fewer people using it.
火車#SP4 VIP臥鋪, Sapaly Express, 2019年10月17日
F S
Francesco S
Not very clean
火車#SP3 VIP臥鋪, Sapaly Express, 2019年10月15日
L G
laura G
All very clean. Cabin same as fotos.
火車#SP3 四人座貴賓臥艙, Sapaly Express, 2019年10月15日
L M
Laia M
Room was clean and it has free amenities and a bottle of water. The toilet was very dirty.
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年10月6日
W H
WINNIE H
It is clean and comes with toothbrush, comb, slippers, water and snacks. Most of the operators on train can barely speak or understand English, it’s difficult to communicate if u have any problems.
Should clean the toilet more often though. It smells after a few hours!
Everything is considered pleasant & safe, but the road is kind of too bumpy for me, so I didn’t enjoy it that much. However, it is still a good experience if u never try on a sleeper train b4.
I prefer to travel with bus rather than sleeper train for in/out Sapa.
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年10月6日
L M
Laia M
Room was clean and it has free amenities, a bottle of water and te/coffe morning. The toilet was very dirty. Pay atention, to pick up the voucher ticket is a out 10 minuts by walk from the main entrance.
火車#SP3 四人座貴賓臥艙, Sapaly Express, 2019年10月4日
M C
mencier C
Very good service. Very confortable.
火車#SP4 VIP臥鋪, Sapaly Express, 2019年9月27日
M C
mencier C
Have a nice trip. Good service. Departure and arrival on time
火車#SP3 VIP臥鋪, Sapaly Express, 2019年9月25日
I S
Ineke S
After a night with Vietnam Railways, the Sapaly express seems like a 4-star hotel. No cockroaches, clean, very nice and clean blankets and even some snacks, water, beer and coke included (VIP package). Enough toilet paper in the toilet but still a train toilet so wear shoes when you go to the toilet.
火車#SP4 VIP臥鋪, Sapaly Express, 2019年9月21日
N Y
Newton Y
This train way better than fanxipan express, cleaner toilet, the staff will explain whats free and whatnot
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年9月17日
S C
Silvie C
Very helpful personnel, clean compartment. Didn’t get a free beer that was promised on the VIP ticket.
火車#SP3 四人座貴賓臥艙, Sapaly Express, 2019年9月17日
A L
Amelie L
Clean
火車#SP3 四人座貴賓臥艙, Sapaly Express, 2019年9月11日
C G
Calvin G
The room was quite hot, and even though i indicated lower berth, i was given the upper berth.
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年8月18日
R A
Ran A
Great experience, great ride
火車#SP4 VIP臥鋪, Sapaly Express, 2019年8月13日
S J
SAM J
Clean comfortable and on time. Only downside was train was very bumpy so hard to sleep
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年8月12日
A K
Adoonrat K
I was looking for a ticket booth but couldn't find any. Finally I found the train but the guy at the train made me wait about 30 mins before let me in to the train. I was up set and disappoint for the service I received as a VIP customer.
火車#SP3 VIP臥鋪, Sapaly Express, 2019年8月12日
R N
RICCARDO N
Too many moovement, impossible sleep
火車#SP3 VIP臥鋪, Sapaly Express, 2019年8月10日
P O
patrick O
Amazing, simply a must do if you are in Vietnam ????????
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年8月7日
S V
Stefano V
A bit old style, room clean. Toilettes shall be refurbished and clean more often
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年8月4日
I H
Irma H
We've had a 2p cabin which was great, also because of a double matress. Clean cabin and beds. When we entered the cabin, the floor was still a little wet from cleaning. We didn't used the toilets.
火車#SP3 VIP臥鋪, Sapaly Express, 2019年8月4日
P O
patrick O
Everything flowed smoothly , Thankyou
火車#SP3 四人座貴賓臥艙, Sapaly Express, 2019年8月3日
L P
Laura P
Comfortable beds, good temperature inside the room, clean linen!
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年8月3日
S V
Stefano V
Dirty toilet, old train noisy, AC was not adjustable and in general was warm. Funny experience but i raccomend other means of transport to reach Sapa.
火車#SP3 四人座貴賓臥艙, Sapaly Express, 2019年8月2日
E C
ELISA C
Very noisy and uncomfortable. Much better to go with sleeping bus: is shorter, there is no noise and is cheaper. We payed almost 300€ for 2 way VIP cabin and ee had a horrible experience
火車#SP4 VIP臥鋪, Sapaly Express, 2019年7月30日
N K
Nora K
Comfortable and clean beds which is the main thing we needed. However, the bathroom was disgusting.
火車#SP3 VIP臥鋪, Sapaly Express, 2019年7月28日
P V
Paul V
Clean bed, friendly People on the train. Bathroom not very clean.
火車#SP3 四人座貴賓臥艙, Sapaly Express, 2019年7月23日
D M
Dolores M
Airco stopped working, they continuously tried to fix it, but it didn’t work properly until 2 AM
火車#SP3 四人座貴賓臥艙, Sapaly Express, 2019年7月21日
D C
de C
Super!
火車#SP3 VIP臥鋪, Sapaly Express, 2019年7月1日
C M
Chi M
The sapaly sleep carriage is more comfortable than the fanxipan carriage. To get the train tickets was a hassle. It was not near the train station. It was located in a restaurant across from the train station. The carriage personnel was great
火車#SP4 四人座貴賓臥艙, Sapaly Express, 2019年6月28日
W A
william A
the cabin was not what booked and thought i had paid for two months in advance. It wasn't until the day before the trip we confirmed my booking and then i didn't get the cabin we expected. so a follow up email may have prevented the confusion,