Hurghada Prestige Voyage

Extremely Disappointing Experience with 12Go – Poor Service and Unprofessional Coordination I had booked a private cab through 12Go from Hurghada to Giza, and the overall experience was extremely disappointing, especially considering the high amount I paid for the service. The cab arrived 1.5 hours later than the scheduled pickup time, which completely disrupted my travel plans and forced me to rearrange my itinerary. The coordination between the coordinator and the driver was extremely poor, with no proper communication or timely updates. To make matters worse, the car provided was very dirty and poorly maintained. The driver was continuously using his mobile phone while driving, typing messages throughout the journey, despite already being significantly late. This resulted in unnecessarily slow driving and made the journey uncomfortable and concerning from a safety perspective. Additionally, the driver stopped 4 times during the journey to gas filling, causing further delays and making an already frustrating experience even worse. Considering the high price I paid for this private transfer, I expected a comfortable, punctual, and professional service. Unfortunately, 12Go failed to meet even the most basic expectations of a reliable transport provider. In comparison, Go Bus provided a far better travel experience. I would strongly recommend considering other transport options rather than paying a premium for such an unreliable service. Overall, this was a terrible experience, with poor coordination, delayed pickup, an unclean vehicle, and unprofessional driving behaviour. I am extremely dissatisfied with 12Go and would not recommend their private cab service to anyone.

The driver arrived almost 2 hrs late and then we didn’t arrive at our destination till 11pm instead of 8pm. The guy organising the ride was sending me memes when I was asking what the hold up was instead of answers and our “upgrade” that we didn’t ask for was a 12 seater van with no leg room and bugs inside instead of a suv/larger car we booked for comfort and leg room extremely disappointed and annoyed to have spent so much money for a specific timed service and it to be shit. not being told about the delay until after the pick up time with no compensation on the fact the whole journey took 8hrs instead of the 4 advised Book else where do not recommend

The driver was watching tv serie for the whole time. This is crazy honestly and didn’t speak a word of english

The vehicle was on time, and driver was pleasant. But no one from the orgs contacted us in advance about the driver and we were nervous till the last moment.

Perfect, the driver « captain » was on time, he drives well and he is very nice even if he doesn’t speak english !