HTX Van Tai 277

司机在车上抽烟，车上的人也很不友好。出了河内，我们被直接赶下车，塞进另一辆几乎挤不下的车里。

巴士准时、干净，而且出乎意料地舒适。可惜的是，两位司机都是老烟民，所以我们不得不忍受车厢里的污浊空气。空调也时好时坏。我们在旅程结束前五个小时不得不换乘，原因不明。总之，我们最终在大约26小时后到达了目的地。

比我们预期的要好。司机非常友善和乐于助人。唯一不太好的是我们比预期晚了 2 个小时到达

这是我们第二次走这条路线了。第一次我们到达边境时，因为不知道老挝已经不再提供落地签证，只好返回河内。这次我们准时从河内出发，晚上九点左右到达琅勃拉邦。与其说这是一辆正规的客运巴士，不如说它更像是一辆货运巴士。巴士沿途停靠了十几次，运送各种各样的货物，其中还包括一些没有车票的乘客。这一切都感觉像是司机们的私下生意，而不是公司安排的。巴士上几乎没有停靠点，乘客很难找到像样的厕所（尤其是女厕）和吃饭的地方。司机们在车里不停地抽烟，空调也坏了好几次。

一次舒适的旅程，准时运行，过境点有点混乱，但我们通过电子签证顺利通过了（这是在周六的巴士上）

我在车里感觉不太舒服。这个地方很窄，床垫在移动 12 到 14 个小时时很硬，工作人员不喝任何东西。车库应该像许多其他夜跑一样安装额外的 USB 连接器式手机充电器，因为迫切需要沟通。特别是，工作人员非常友好和热情地为客户提供支持，但如果他们进一步提高英语水平，这将是旅途的加分项。

巴士上挤满了人，脚臭的人睡在我们脸旁边。行李放在车顶上。巴士晚点了一个半小时，旅程结束时巴士坏了

事实上这是一次糟糕的经历。我们下午4点左右来到河内巴士总站，但是晚上7点就出发了；损失了3个小时。我们凌晨 3 点到达边境，但边境早上 7 点开放；损失了4个小时。我们总共损失了7个小时。最后我发现有人从我包里偷了我的东西。

在读了那些非常不必要的激进条款和条件后，我们对乘坐这辆巴士感到非常紧张，但在万象上车真的还不错。当我们到达时，比售票时间提前了一个小时（按照指示），但似乎我们实际上提前了 2 个小时。在阅读了很多关于当地人抢票并强迫您再次付款的报道后，当许多明显的公共汽车推销员开始试图抢我们的票并将我们的行李放在他们的巴士上时，我们非常担心。原来这张票不是针对某一辆特定的巴士的，而是停在那里的许多巴士中的任何一辆。在公共汽车司机之间进行了多次推搡和争吵之后（绝对不放弃我们的票），我们别无选择，只能假设我们最终乘坐的巴士会带我们去河内。无论如何，一旦我们安顿下来就没问题了。巴士没有厕所（周日行驶），但我们每隔几个小时就会停一次。我们在凌晨 1 点左右停了下来，包括司机在内的每个人都去睡觉了。显然是因为我们在边境排队等着早上 7 点边境开放。我们已经做好了充分的准备，可以应对混乱的过境流程，但实际上，我们很高兴地发现，巴士司机和其他当地人很乐意为我们这些毫无头绪的游客指路。在淡季，我们遇到的过境西方人只有五个，我们是其中两个。总而言之，降低期望值是可以接受的，但老挝的工作人员非常友好，只要你不期待任何特殊待遇。做好在万象迎接压力的准备吧。

一颗星到达那里。一颗星是工作人员很好，因为他们把我们带到了这里。 12go 在凭证中（在您预订后）告诉您一周中的某些日子的巴士质量较差。我们有其中之一。对于 12go 来说，分享预订以赚取他们收取的费用本来是个好信息。晚点了两个小时（东南亚的标准），但这意味着晚上 8 点天黑了才到达。尽管没有指定座位，但西方人会被引导到最差的座位，你必须接受它或反驳。如果省钱的话，确实是一个不错的选择。跳过12go，他们什么也不提供，只需在车站预订即可。

这真的让我患上了创伤后应激障碍。强烈建议不要参加这次旅行。这不适合胆小的人。在公共汽车上待 24 小时可不是闹着玩的。这个地方很脏，枕头有点潮湿，所以你真的不知道你之前在上面放了什么。此外，车上的厕所也非常臭、潮湿。你不能穿鞋上车，所以我不知道你该怎么上厕所而不让尿液和粪便弄脏你的脚。此外，司机和助手对外国人一点也不友好，实际上相当敌视。如果你是独自旅行，我强烈建议你三思，因为他们会欺负你。千万不要这样做。

非常友好的操作员！如果你有任何问题，他们都会提供帮助。

出发和到达河内的时间很晚。把我们留在边境，没有告诉我们就开车去了越南那边。巴士卫生间很脏，垃圾很多，一点用都没有。

Long journey but not as horrible as the other reviews make it sound. The journey is long but the bus was comfortable, had good AC, and a bathroom (I went on Tues; they say the busses on Tue/Thu/Sat are better). One stop around 9-10pm for food/bathroom. Got to the border ~2am and cued up to be first for border crossing in the morning. The bus got quite hot when not on during the night (~2-6am) but was otherwise quite chilly while running (bring a sweater/pants). At the border you need to have your visa already, pay 50k dong to leave Vietnam and 30k kip to enter Laos (or $1-2/dong equivalent). Another stop around lunch time then arrived on time. The roads in Laos can be a bit bumpy. The staff are efficient; if you pay attention, follow their hand gestures and are polite, they are nice enough. They yelled at one guy who was being super rude and pushy but that's not their fault.

The bus left according to schedule, chairbeds were comfy. The bus broke down during the trip, but the drivers could fix it. Nobody could speak a word in English in the whole bus. So we didn’t know what was going on and when we could leave the bus or had to stay inside. It was difficult to find out where to go and what to do at the border, nobody could tell us because they didn’t speak English. We arrived 2 hours earlier than expected which was nice. Overall the trip was ok.

Got an email 2 hours before departure that my selected type of vehicle ( VIP SLEEPER BUS) was not available, and I got downgraded to a seated couch bus . Yes I got 150.000 back , but I couldn’t do anything else apart from taking the bus anyway. No time to change the bus, reebok another day or with another company . Felt like there where not enough people on that bus and they decided to use only one bus regardless of the vip status or not. Felt a bit like a scam

No wifi,so hot😭

Smooth and comfortable ride, but I got to the border only to find out they don't do land visas here. If you need to get a land visa, be sure to go to the Lao Boa border. The ride back and to Hanoi or to the Lao Boa border can be anywhere from 3mil-4mil dong

I booked VIP sleeper bus for 155€ and my expectations were much higher. Our vip section was near the bathroom and engine of the bus. It was hot inside the bus and vehicle was very old. Staff were nice and smiling but I would not book this bus again. Operator was not on time and we waited for bus to start movement for 6 hours. In total we spent about 40 hours in the bus instead of 36

They should Defintely make people aware of needing to visit the embassy and getting a visa when advertising this certain bus

the driver drove like an asshole. how can you do that when you transport people? and we had to wait 2.5 hours at the boarder because it was still closed so why the hell was he speeding like there's no tomorrow??

The operator tried to scam me into buying a second seat on the bus. He seemed to indicate there were only 2 person seats and I would need to pay an extra 500,000. I insisted that I had a seat on the bus and he did let me on. I liked my bed/ seat and it was very comfortable. The operators did not make any effort to give directions to us. They didn’t say where to go eat or help us in any way. On one occasion in Vietnam nobody could eat anything, but the operator went to their set tables and ate. Most people went hungry. The pdf guide was great because I would have fallen for the scam if not for the guide warning about it. I’d suggest to bring both Vietnam and Laos money and even better an e sim that would work on both sides. Overall I would go again on this, it’s a good value for the money despite the terrible service.

I'm not one to complain, and my partner and I are used to traveling in all kinds of conditions. But this trip was one of the worst. People were everywhere in the bus, on the sleeper berths, which is normal. But in the corridors, like animals, it shocked us.We started the journey sitting on the floor. Then the conductor asked people to give us bunks. It was kind, but so awkward and sad for the others.

Too long and wayyy too tired The trip starts 30 mins earlier than the time

The ride was good. I was upgraded from semi sleeper to VIP bus. But the instructions were not updated. It was mentioned that bus is parked in A8 but it was not. Also the bus is the voucher was not the bus we rode. If you avail this service, make sure to call or message via WhatsApp once you arrive in the terminal to make sure the bus details and the bay where to find it. Also

My 12go online Ticket got rejected in Laos and I had to pay twice.

Stayed too much time in the border almost 9hours…after laos immigration stamped our passport around 8am we kept on waiting the bus till 10am with another bus….the bus has changed we dont know our luggages been transfered also…only the time when we reach vientiane

Comfortable bus to be fair - as a guy over 6 foot you expect it to be cramped but to be fair comfortability was alright. Service was by far the worst I have ever encountered in the months I have traveled Asia. 0 attempt to communicate even if we pulled out Google translate. One of the staff punched my feet 4 times because I was lucky enough to have the seats infront of me empty so I put my legs over them (Not gentle punches either). And we just got dropped off at places with no idea what to do - we didn’t know if they were toilet breaks or food stops so twice we bought dishes we hd to leave half empty because there was no time. The border was horrific - no idea what we were doing, the other passengers and I just guessed our way through it. Most disappointingly, we were advertised a toilet on board, free wifi and a completely different seat layout that what we were given. No toilet or wifi. Getting on the bus at the station was awful because we had bo idea which bus was ours as everyone was telling us different things. Honestly, if the bus wasn’t as half - decent as it was then I would have given this a 0 star if I could have.

Before getting this bus we read a big range of review and I was feeling quite anxious for the journey but it was much better than expected. It is very important that you read all the instructions and arrive at the bus terminal at least 2 hours before the bus leaves to secure your seat. we got there over 2 hours before and managed to get a bottom bed. we saw people trying to arrive 30 minutes before the bus left and they were not allowed to get on. you can adjust the seats so can be sitting up or lying down. they aren’t the biggest beds but they are satisfactory. we got handed a bottle of water and there was good AC and a small toilet on board. for the first part of the journey there were lots of people sat/laid down in the aisles (who had been picked up on the way) which made it hard to go to the toilet but was comforting to know there was a toilet as a lot of the reviews we read stated there was not one. we got the us that left vientiane on a tuesday. we left around 5:15 (bus was due to leave at 5:30 but i guess it left early as was full) and the first stop was 9pm where you could get dinner. we then got to the border at 12.30am and the bus was turned off so it did get very very hot without the AC. at 6am they woke us up and we all got off the bus with our bags to get ready for the border crossing (which opened at 6:50). nothing is really explained but the process was pretty simple if you just follow people. as a stamp fee you had to pay (so make sure you have some cash!) we paid in kip, one of the staff gave us dong to pay the stamp worker and then we were given our change back in kip. we paid 50,000 kip each but speaking to others doing the crossing it seemed they were charged more because they didn’t have the right money. we also read reviews about the staff being rude, we did not experience this. we did witness a fair few westerners being quite rude to the staff, which was understandably met with similar behaviour. but we were friendly to the staff and they were friendly back once we crossed the border, which took around 3 hours. we drove untill 12 and then stopped an hour for lunch. after we drove a few more hours and actually arrived in hanoi a bit earlier than expected the beds had curtains and personal AC. there was a TV but i didn’t test that. there was a reading light per bed but i personally found this too bright so didn’t use it. i would definitely recommend this bus, as i said the journey was much better than i expected.

I received a text 6 hours before the bus was due to leave, saying that the departure time was now 4.30pm, not 6.30pm. I replied asking a question but no one got back to me. I then got a further message just before 4pm, asking where I was. The driver/staff were rude on arrival and wouldn’t put our luggage under the bus and insisted it when in our cabins:beds with us! Luckily the bus wasn’t full, as the one nice member of staff agreed that we could move it later. The rude member of staff also kicked my husbands foot, as he had it out in the aisle (he’s 6ft 4) to tell him he couldn’t have his foot in the aisle. We arrived at the wrong bus station at 4.30am, so 1.5 hours early, so we couldn’t check into our hotel. All in all, it was a terrible journey.

Bus was meant to show up a day earlier. 12goasia said nothing to me about it being canceled until I reached out an hour before looking for my tickets. At which point they just refunded me leaving me stranded at the bus station. I then had to try book another bus for the next day. The bus was several hours late and picked us up from a random location that I was texted to go to. However if I wasn’t with someone else who was getting the same bus it would have left without us as it didn’t even come to that location with us having to walk 20mins to a different spot. At least we made it to our destination in the end

Would give 0 stars if I could. I did not expect a very comfortable ride but this exceeded all of my expectations. The staff was extremely rude the entire time and communication was impossible due to the language barrier and them being visibly annoyed when I tried to ask them a question. I already knew that there was not gonna be much privacy due to small seats and no curtains, but I was surrounded by men only who were clearly joking around while looking at me, which made me very uncomfortable as a female traveller (not the fault of the bus company but something to consider). During stops and the border procedure (Laos-Vietnam) noone communicated with me or the other foreigners, which left us quite confused at times. The lowlight of the trip was the 9-hour delay, again, no attempts of communicating this to us were made. Instead, only us foreigners were sent out in the middle of the night to get on a van and then a bus, again, confusion. Then, at 4am (instead of 7pm) we were rushed out of the new bus. We were not at the bus station or in the general city area, but on a highway crossing with no possibility to walk somewhere and with taxis waiting asking for us asking for outrageous prices for a ride to the bus station. Once we realized this, the bus, with all of the other passengers, had already left. All in all, I can only urge you to avoid this company.

Communication is incredibly poor throughout the entire journey, from arriving at the bus station to reaching the final destination. There is no issue with not speaking English, but passengers should be informed in advance about the stops, how the immigration process works, etc. This was very bad. • The bus departed at 5:30 p.m., half an hour earlier than scheduled. • The dinner stop took place at 9:30 p.m. and lasted half an hour. • The bus arrived at the border at 1:00 a.m., turned off, and you are woken up at 6:30 a.m. to prepare for immigration. It makes no sense to sleep on the roadside while the bus is stopped. • At immigration, you must take all your belongings, including your suitcase or backpack from the luggage compartment. No one explains this properly, everyone is confused, and you have to take everything out so the bus can be inspected by customs. • Then you stop for lunch around 11:30 a.m., which is only the second stop. Bring plenty of food for the trip, if possible, so you don’t have to eat at the stops. • Finally, our stop was in Ninh Binh. The driver stopped on the highway next to the bus station; we got off onto the asphalt, and the assistant took our backpacks out and placed them on the road. Before we could pick them up, the bus had already left.

The conductor was really helpfull ! They can help you if you have some trouble to cross the gate to come back to the city

Good sleeper bus. The bus was clean, had a toilet but wifi was not working. Beds were small and quite narrow but okay. The only annoying things: people talking loud in the middle of the night over the phone and Lao Vietnam boarder crossing which takes 3 1/2 hours. However the bus was only 45 mins delayed when I arrived in Nin Binh.

The rudest staff I’ve encountered my entire time in Asia. No water provided on bus despite being told by the driver there would be. I was essentially made to feel like an inconvenience the entire trip. I’d recommend it in terms of ease however the overall experience was not pleasant.

Get scammed at the start had to pay 200.000 Dong more. And the Bus throw us outside on the highway in HCM 20KM away from the Bus station 🤮

Wrong seat and bus assignment, locals are privileged, bus staff no English speakers and rude. But we made it after 24 hours and 2 hours delay.

My bus was cancelled with little notice, I was told I would receive a refund but I haven't heard from them

Went from Vientiane to Hanoi on Tuesday. I knew what to expect but I was not actually ready for it. The beds were okay; however, I was constantly sliding down it when we’re moving because it was fully horizontal. I was placed at the end of the bus, where there was the bathroom next to me, which was loud and stinky with no toilet paper. Also, the bed itself was really hot because there was something, don’t know what, under it. I had a USB and USB C ports but the C one was not working. Between 00:00 and 7, the AC was off, which is why I’m never taking a sleeper bus again. It was MAD hot, and I was sleeping while sitting. There was no air. On the other hand, the bumpiness wasn’t bothersome and we stopped twice to eat for 30min. We were also 5h late because of a road block.

You get what you pay for. My girlfriend and I decided to take the overnight bus from Vientiane to Hanoi. We left on a Tuesday so we did have a bathroom (that was nice). With this sort of thing just be prepared to be uncomfortable. It’s not the capsule type bed so you are in front of everyone….. and sometimes you can’t even get out of your bed because there are people on the FLOOR. with all this said, I was able to get some sleep. I’m 6 foot 2 so I wasn’t able to fully stretch out but if you get the position right it can be semi manageable. Now that I’m Vietnam I’ve taken a couple of capsule buses and I definitely recommend (more privacy/amenities). I would take this bus again though if I was doing the same route because it was cheap and we got to Hanoi 1 hour earlier than expected. The VIP buses were tempting though for 10-$20 extra.

It's reclining seat but it was half full so surprisingly comfortable for the price. I am solo traveler so I didnt want to share bed with a stranger. I only met one foreignerbin the bus we both Asians. Immigrations asked cash a lot, better to prepare 50k*2. The bus arrived around 16:30.

The van to the sleeping bus wasn’t that great of an experience, the road condition in Laos was bad, would still recommend taking bus all the way from LP to Hanoi, instead of this

The porter is really helpful. They make sure that everything is in place and comfortable.

No issues with the bus and travel experience; the not so good rating is because of a scammer working behind the counter at Nuoc Ngam Bus Station in Hanoi. She tells customers that there's a "promotion" going on for an extra 200K dong, for which we can board a special "VIP" bus instead. Of course, it's nonsense and we all end up in the same bus -- both those who paid and those like me who didn't. At least one reviewer on Google maps already reported this, and this affects customers from multiple services including but not limited to 12go. She tried withholding my boarding pass when I refused to pay for her scam, saying "tickets ready later", "come at 6 pm" (my scheduled departure time), and so on, which I ignored. When I started alerting other passengers to her scam, she relented and gave me my boarding pass, which I'd seen she had already prepared before I turned down her scheme. 12go might want to add this info to the info page about what to expect at the station.

The bus was a bit old and not very comfortable but the drivers were friendly and helpful for the crossing. The roads over the border into Laos are terrible and led to significant delays which wasn't factored into the time so arrived over 3 hours later than advertised.

quite comfy, however we did arrive three hours later then expected, we did stop for lunch on the second day but that was the only proper meal we could buy so be sure to bring snacks. you were provided with blankets.

The bus was waiting for over an hour at some stop for no reason I can see. We arrived 3h behind the scheduled time. A driver was using horn like every 10s which was super annoying. Is this suppose to be a sleeper? On the positive side a bus was very comfortable with lots of facilities.

Bus from Hanoi to Luang Prabang: Pro: - cheap - an experience you won‘t forget - you can sleep for 30+ hours Con: - 31 hours instead of 24 hours (to be expected in Asia) - roads on Laos side are miserable. We were driving 20 km/h there - frequent stops to load parcels or people (to be expected in Asia) - bus overbooked so Vietnamese guests that joined at later bus stops had to sleep on the floor (to be expected in Asia) - no sockets/plugs, toilet, wifi, … -> very old bus Tbh, I enjoyed the drive, but many people hated their ride Recommendations: Bring WARM clothes and all that you have to keep yourself warm in your carry-on backpack Bring loads of snacks/dry food that won‘t expire Change some money to USD so you can pay in restaurants on the Laos side.

I know exactly what I booked - but I still put 2 star. I saved 3 500 000 by doing this trip and that is why I give it 2 stars. Make sure to have 50.000 for the stamp OUT OF CONUTRY and 10.000 Kep for the stamp in of the country. (But it’s good to bring extra in case they raise the “price” the day you arrive. ) The bus driver was super super rude to us over and over, and the end we just gave up trying to ask anything. If you have some money saved I recommend you spending your money on a flight ticket instead to save you a headache and a bumpy ride. But if you take this bus you will get a memory for life - and it’s not all that we are looking for ? Good luck!