Billion Stars Express

从吉隆坡到怡保的巴士。在旅行社办理登车手续很顺利（旅行社位于吉隆坡时代广场出口，乘电梯上楼）。巴士晚点了一个小时，直到10:45才出发，而不是9:45。巴士司机态度冷漠，打开车门和行李箱，什么也没说就留在车上。我们提前预订了两个座位。在巴士上，司机告诉我们可以选择座位，这对我们来说很合适。这是一辆双层巴士，配有舒适的可倾斜真皮座椅。巴士上提供空调，效果很好。有一个USB充电接口，但无法使用。巴士上空间总体来说还算足够，但我们前面的乘客一路都坐着，所以感觉有点拥挤。我们从11:55到12:15在一个高速公路服务站停留。我们下午2:00到达怡保。总的来说，这次巴士之旅对我们来说还算不错。

巴士晚点了好久。座位脚踏板无法调节。除此之外，车内还是很舒服的。

車子座位有垃圾沒收拾，地板髒亂，車內中不時夾雜汽油味,車程花將近7個小時延遲太久！

预订延迟了一个小时，巴士晚到了 30 分钟，由于一些客人是随机接送的，因此进一步延误，巴士没有 Wi-Fi（尽管有标记），座位坏了，旅程花了 11 个小时而不是规定的 5 个小时，没有什么可补充的！

我们的巴士原定下午5点出发，但在此之前不久，我们收到WhatsApp消息说巴士要到6点才能到。最终，巴士大约在6点15分才来接我们。整个行程总共花了8个小时，而不是5个小时。

巴士晚点一小时出发。在马来西亚边境的等待时间比预期长，但除此之外，这是一次愉快的巴士之旅，司机友善，巴士舒适，还有空调。

过程有点复杂。我们在网上买了票，然后去售票处确认是否找对了地方，结果又被收取了4令吉的费用（虽然不多，但感觉是笔不必要的开支），因为即使我们已经在网上购买了带有二维码的电子票，他们还是打印了出来。之后我们又不得不换乘一次巴士，而预订信息里并没有提到这一点。旅程比预计的要长，我们花了6.5个小时而不是5个小时。不过，旅途非常舒适轻松。你需要习惯巴士会超车，而且有时速度很快。

这次旅行你需要一条毯子、一个颈枕、零食、一顶帽子、耳机和一个好的播放列表。其他评论说的没错。巴士司机似乎对乘客很粗心。幸运的是，他身边有一个比较友善、会说英语的男人。空调很冷，巴士里有陈年香烟的味道……但腿部空间很大，座位可以变成半床。

我们迟到了，而且到错了地方，比预定地点离市中心远得多。司机说车坏了，但等所有人都下车后，他却继续往前开……一路上他不停地按喇叭，声音很大。感觉他好像因为我们迟到而很着急。他比预定时间晚了一个小时才把我们送到吉隆坡郊外的一个火车站。所以我们只能自己想办法进城。他没有任何解释，也没有试图帮助我们。真是糟糕的体验。不过至少他把我们送到了火车站，而且座位还算舒服。所以给了两星，而不是一星。

当我们在时代广场下车时，讨厌的出租车司机。下次必须阻止他们

巴士晚了 20 分钟才出发。不久后空调就停止工作了。看来巴士行驶时空调会停止工作。巴士随后停在高速公路边上，为乘客安排了替代巴士。司机很紧张，但他仍然乐于助人。接下来是几个小时的等待，我比原定时间晚了近 5 个小时才到达目的地。

巴士迟到了两个小时来接我们。他们没有给我们任何解释

毫无预兆地延误。行程比原计划晚了 1 小时。我支付了 3 美元（高级支持）和 2 美元（确认短信），但在行程期间没有收到任何支持，也没有收到确认短信

总的来说，旅程还算可以。整个入境/出境/再入境的过程有点让人紧张，但最终还是顺利解决了。可惜的是，我们出发时已经迟到了半小时，最后又迟到了将近两个小时，而且没有任何明显的原因（既没有堵车也没有其他什么原因）。原定出发时间是下午3点，到达时间是晚上8点06分。我们下午3点半出发，晚上10点才到。

航班晚点30分钟。座椅靠背太颠簸，很不舒服。

公共汽车晚点了 1 小时，我的座位已经旧了三个不同的时间，所以这引起了一段混乱的时期......之前的评论谈到有平板电脑和按摩座椅业力，但我的公共汽车两者都没有......而且我的充电端口没有工作..但它让我从a点到b点..

服务延误，巴士站的工作人员态度恶劣，而且毫无帮助。我反复询问巴士何时到达，他却多次敷衍我，让我坐下，甚至还差点嘲笑我。直到巴士已经晚点很久，他才告诉我巴士会晚点很久。这种做法毫无帮助，沟通也十分糟糕。巴士在吉隆坡郊外抛锚了两个小时，其中一个小时的路程。在最初的一个小时四十五分钟里，我们对事故原因一无所知，甚至被告知要下车。后来换乘了一辆巴士，我们最终在早上8点40分才抵达槟城，而不是原定的5点10分。这次严重的延误给我们在槟城的第一天行程带来了诸多不便。

已经晚了近2个小时。公交车司机一直打嗝，发出噪音，有一次在公交车上夹着香烟进来。开车时一直按喇叭。但他很友善

花了 8 个小时而不是 4 个小时，但交通很堵。有一次在地上的一个洞里上厕所，很不舒服。但总的来说很舒服。

卖了一辆巴士去商场，结果变成了三辆，整晚都在换。所以没睡

这次行程说的是快车，5个小时，其中一个卫生间。结果花了 7 个多小时，两次上车，两次上厕所。

巴士晚点了 50 分钟，司机似乎很生气，我们最终在下午 3 点左右才出发，而不是下午 2 点。完全没有交流，车上没有英语。司机一路上看起来很生气。我们停下车，没有解释。最后我们选择搭车，而不是再等下去。如果你是游客/旅行者，请找一个会说英语的人。优点：腿部空间和舒适度都很好。

我们乘坐的从北海到合艾的巴士是一辆白色小巴，它不在槟城中央车站出发，而是在百通加油站对面。过境时，每人需要额外支付10令吉的车辆保险费。国际旅客请注意：边境官员会询问您的旅行行程、离境机票和酒店预订信息。他们还会要求查看您的银行账户对账单或现金。因此，建议您提前准备好这些文件。

接机延迟而且不准时。但是亲切的工作人员说话很好，送货到住宿

那是一辆小型货车，不是大巴。巴士晚点了 2 个小时才到。因为上一趟车在边境排队。司机在各个地方停车，以便将行李搬进搬出。到达时晚点了 2 个小时。我并不着急，所以总体来说对我来说没问题，但你在选择这家运营商之前应该考虑我的经验

离开吉隆坡时稍有延误，但总体而言是一次舒适的旅程。座位很舒适，机上放映了精彩的电影。

有点颠簸，因为我们坐在后座.....但只有在经过变化的路段时才会这样。其他都还好，中途有一个舒适的停留，非常受欢迎。

Dear Billion Stars Express Customer Service, I am writing to make a formal complaint regarding our recent journey with Billion Stars Express and to request a full refund of our tickets. We travelled with your service approximately three weeks ago and had an excellent experience. The journey was comfortable, efficient and exactly as expected, with absolutely no complaints. Because of this, we had no hesitation in booking with Billion Stars Express again. Unfortunately, our most recent journey was an entirely different experience and fell considerably below the standard we had previously experienced. The coach was approximately 15 minutes late departing, which in itself would not have been an issue. However, what followed was an extremely delayed and uncomfortable journey. The service was advertised as taking approximately four and a half hours, yet our journey took around eight hours, meaning we arrived approximately three and a half hours later than expected. We were also extremely concerned by the conduct of the driver. During the journey, the driver was smoking whilst actively driving the coach. He was also wearing a balaclava while driving, which we found highly unusual and concerning, particularly given that he was responsible for the safety of all passengers. In addition, he was playing extremely loud rock music throughout the journey. Collectively, this did not reflect the level of professionalism or passenger safety we would reasonably expect from a coach service. The lack of appropriate toilet/rest stops was another significant issue. We travelled for approximately five hours without a stop, with the only stop being made because a passenger became desperate for the toilet. Considering the journey was already taking substantially longer than the advertised four-and-a-half hours, we found this completely unreasonable. We also noticed that the coach took a different route from the one we had taken on our previous Billion Stars journey. We appreciate that routes can occasionally change due to traffic or operational circumstances, but the journey ultimately taking around eight hours, with no explanation provided to passengers, was extremely frustrating. We fully appreciate that delays can happen and that some circumstances may be outside of the company's control. However, a journey advertised at approximately four and a half hours taking around eight hours, alongside the lack of appropriate breaks and the driver's conduct, represents a significant failure to provide the service we paid for. What makes this particularly disappointing is that our previous experience with Billion Stars Express was so positive. We specifically chose to use your service again because of that experience, which makes the contrast even more disappointing. Given the extreme delay, lack of appropriate rest/toilet stops and serious concerns regarding the driver's conduct, I do not believe the service we received was an acceptable representation of the service we paid for. I am therefore requesting a full refund of the fare paid for this journey. I would appreciate a full response to this complaint and confirmation of when the full refund will be processed. I look forward to hearing from you. Kind regards, Ellina Connor

The bus company arrived two hours late, outside of business hours, so the assistance was too late.

It was shit

Driver did not stop near Tai Seng MRT and as a first-timer using this company, I was lost and had to ask the driver for direction and walked over to the mall connected to the mrt. Also the PA system of the bus is very poor, no one understood what the driver was saying through the microphone.

Bus departuted without me because the shuttle from Geirgetown was way to late. I had to wait 90min on the terminal to take the next bus. Just a waist of time because the people on the desk werent abme to organize a Shuttle.

this indian madam was on bus office in penang was deal with ys with very rude

The bus arrived in Singapore one hour later. It was supposed to arrive in Kuala Lumpur at 20:40 but we arrived at 23:34. Could it be possible to have a refound due to the three hours later than the scheduled time? Thank you

Got delayed by one hour and they just told me when I got there + send me a message at te time the van was supposed to leave, almost missed the bus, the organisations English was very poor so they were not very helpful.

The fact that there was no booth or counter representing the bus service, made it inconvenient as it required an e-boarding pass, downloading an application on the spot and getting it done made it chaotic even within tha timeframe of 40+ minutes.

The indications of the drop off point was not complete, I had to go twice inside Tai Seng MRT with my suitcase, where I found someone who happens to know that Tim Howan is the name of a restaurant at the other side of the underground. The bus arrived 2 hours late at KL

Night bus was initially delayed by 1.5hours to 1am, which happens but communication was quite poor. They also didn’t tell us that we would now need to change bus in KL at 3.30 in the morning. Finally we weren’t dropped at Penang Sentral as expected. Seats comfy and we made it to Penang but biggest issue was poor communication.

The bus did not stop at the designated arrival point, as described on the ticket. I had to take other transportation to reach the final destination.

Comfortable bus slept well.Did not like that we were delayed 1hr and got the message while sleeping at 11.45pm.we were in bed at 8pm because we had to be up at 2am

despite all the negative reviews, the bus was great and dropped me off earlier

Timings on the trip were 12:25pm - 5:12pm we didn’t get there till about 7:20pm didn’t get to eat anything and lost a day due to the travel! Needs to be more specific with breaks etc

cockroaches in the bus.... Left at 3:10pm instead of 2:30pm. Arrived 6 hours behing schedule.....

Cn I know why till nw still got no news bout my refund tq. Hope cn ASAP reply me tqtq

If you want customer service then this probably isn’t for you. If you want someone that will get you to where you want to go, then this will do. Arrived 3 hours later than stated on original booking. However with no real lateness, that must be how long it takes. Coach was comfortable and managed to sleep.

Very good

VERY unprofessional. Starting with the reception, the woman was super annoyed at every question, while giving each passenger different directives (check in, no check in, super confusing), she didn't give us information on the whole procss either, you had to figure it out for yourself, and very overcomplicated. We had to download a different App MIDWAY to keep checking in, which wasn't functional either. Completely ridiculous. Also, the driver was super unprofessional, screaming into his phone all way long, singing terribly, smoking under the smoking prohibited sign... playing on his phone, stearing with his elbows, very terrifying ... NEVER choose this when you have ANY other options

The bus itself was good, very comfy. However, the bus driver was unclear about where we were stopping, I know he cannot help the traffic but we arrived a lot later than usual and were dropped far from the location it stated on 12go. It would have been nice to have been told that we were no longer stopping at the planned stop, as we then had to get a 40 minute taxi quite late at night.

Bus journey would have been excellent, if not for the staff behaviour. Either the driver or colleague shouted rudely at me in Malay (which i do not understand), like I was a lowly army recruit all because i stood up for a bit while the bus is moving. Had no clue why another staff spent nearly 5 minutes discussing and nearly asked another customer to leave the bus, all because the customer's shoes weren't clean Honestly i don't remember coming across any clear rules and regulations banning customers from boarding a bus due to dirty footwear This operator could have been perfect but the staff in general, need serious customer service training

Coach was comfortable but driver wasn’t on time. The Billion Stars staff wasn’t in his office nor at the coach bay during departure time. Driver was late for 28mins and vehicle number was unknown at that moment.