The bus was old and quite dirty. No possibility to charge phone and no reading light. This would not be a problem on shorter trip but this was a 12 hour ride.
巴士 臥艙41, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年10月20日
Pick up was 40 min late, but we somehow arrived 40 min early. Communication was lacklustre, and only one real stop for 12 hours.
Could’ve been cleaner, but the drive was good.
巴士 臥鋪40, Full Moon Party Tour (Full Moon Party Tour), 2023年5月30日
Driver crew smoked during the drive
Bus was not comfortable
Bus was very dirty
Driver didn't inform us during stops and we have a lot of stops and nobody knows whats going on. When we arrived ur destination, he ran out of the bus, came back after 10min an screamd at us that we should leave.
Bus was late.
Our seats were upside the motor of the bus and t'he espace was extremly Hot.
The booking tells that we Will arrive at Ninh Binh at 00:50h am, but in reality we arrived at 4:30h am and we losted one night in a hotel.
巴士 貴賓臥鋪41, Grouptour (Công ty du lịch quốc tế Grouptour), 2022年7月27日
AF
Aaron F
The worst experience ever. They changed the bus to leave 3 hours earlier meaning I had to cancel plans and rush there. Told me the wrong pick up time so the bus nearly left without me, I had to step in front of it to stop it. Commumication was awful and all staff, on WhatsApp and especially on the bus, were so incredibly rude and dismissive. I asked for a partial refund and the guy on WhatsApp threatened to cancel the whole trip and leave me stranded. Not a single apology the whole time. Man on bus pushed me, shouted and was really rude and aggressive. Then they dropped us off at 3am (should have been 7.30). The 'free hostel' mentioned was a $13 taxi ride away (or 1.5hr walk) so it was cheaper to get a cheap hostel nearby, making the 'free hostel' a complete waste. Company is so badly run its infuriating and the whole journey was the worst I've ever had. Please investigate them and remove them from the platform 12go, I'm not joking they're an absolute scam.
巴士 VIP Cabin 20, Sapa Discovery Travel, 2024年7月3日
MR
Mirko R
We paid for two seats, we got one seat and one arranged mattress horizontally placed in front of the toilet door. When we complained with the man in charge he said that that was a perfectly fine seat. It wasn't a seat at all! We ended up sharing a seat for an overnight 11 hours trip. Disgusting service! HORRIBLE staff!
The Bus was Nice, but the driver drove so fast and reckless so that the Bus was shaking and it was Hard to find some Sleep.
We First had to Drive with a transit vehicle to the Bus and he just dropped us off in the middle of nowhere. Would have been nice to know that.
巴士 VIP 20, Duc Duong Bus, 2024年4月2日
IZ
Israel Z
for some reason, once in the meeting point… someone told me (just me, not the rest of the passengers) to go with him as he needed to drop me somewhere else in his car. Was a little bit confusing and uncomfortable. So he dropped me off in a petrol station where another bus came to pick me up and I was the only passenger in that bus and they stopped on the road for more people and I was the only foreigner… and they asked me up to 3 times where should they drop me ? at least I arrived to my destination tho !
We was supposed to arrive to our destination at 8 am and we arrive at 4.30 am, so we had to wait in the night. And someone was sleeping in the floor next to our cabin
巴士 VIP 20, Duc Duong Bus, 2023年12月29日
JR
Jack R
Wasn't t bus that picked us up, it was queen Cafe.
Bus smelt really bad, which I got used to the seats were very dirty and uncomfortable. Leather was ripped on the chair, the pillow wasn't attached to the seats so they kept sliding and the recliner on the chair did not work. Also the seat I was in was none stop vibrating anytime the bus would idle.
Bus ride was relatively smooth compared to other sleeper busses I've experienced.